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Also known as Out of Warranty and Break Fix services Stratiis deliver a range of solutions designed to ensure the continual support and availability of your hardware. From servers to desktops, laptops and network devices we stock an extensive range of hardware components to ensure resolution and fix within guaranteed SLA periods.
Hardware breakdowns whether major or minor can result in expensive downtime and without prompt, professional resolution can in the worst case result in lost business.
For any modern organisations IT systems and networks are subject to great pressure by users during core business hours. The most-pressed hardware equipment has been desktop PCs, mobile laptops, printers and servers. Along with communications equipment, these are essential assets on which users depend to do their jobs efficiently.
Yet many businesses are unprepared and unprotected should problems happen, largely due to the costs, expertise and resources involved in maintaining the specialist staff and spares required, particularly in businesses which are spread over a wide area or have specialist hardware.
• Guaranteed repairs 24x7
• Your IT department freed to concentrate on critical IT issues
• Cost-effective bespoke contract with choice of SLAs
• Dedicated on-site engineers
• Logistics support and project management
Stratiis offer various degrees of hardware cover, from normal office hours to full 24x7x365, depending on your equipment and business requirements. Once a call has been logged we strive to return the equipment to service within a set agreed time. In addition Stratiis can also base a dedicated engineering resource on your site as an extension of your own IT team. This ensures there is only minimal delay between call logging and resolution.
Stratiis Hardware Maintenance services have been designed to support your most important day-to-day IT hardware, allowing you to make the most efficient possible use of your in-house technical resources.
• You save money through economies of scale and guaranteed repair times, alongside the capability to focus your own IT resources on project work and other business-related IT needs.
• Stratiis gives you a simple, prompt, one-stop maintenance solution for all ICT equipment. Our service ensures predictable, controllable costs, less negative impact to your business and increased end-user satisfaction now that major problems are a thing of the past.
• No pain about spares. We provide all the parts you need for a fixed cost and ensure uptime of systems in line with Service Level Agreements.
• A single point of contact for all your issues.
• Reduced downtime due to: accelerated problem resolution for business critical systems and predictable, scheduled maintenance outages giving greater systems availability.
• No need to set
For more information please contact us on 08456440771 or use the message form
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