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 IT Support

We offer pro-active support at a fixed price designed specifically around your company’s individual needs. We do not charge for call outs, and we believe it is our responsibility to fix problems first time. The following are some of the IT Support services we offer our clients:

Complete Service Management
We manage and maintain all aspects of your Information Technology which gives you time to focus on your business operations.

On-site Dedicated Resource
For clients who require a full or part-time dedicated IT Manager we can provide on-site personnel to work as an employee of your organisation with the full back up and support of highly trained off-site management. This service often assists organisations with short-term holiday or sickness support requirements

Proactive Monitoring
We actively monitor your server, firewall, network and patches 24 hours a day. Our network monitoring is inclusive and enables us to become aware of problems which may need resolved outwith normal working hours.

Remote Helpdesk Support
Regardless of time or location we always have a helpdesk engineer available and able to take remote control of your system to resolve any issues.

Remote Online Support
We have invested in systems which enable our helpdesk engineers to provide online support through our website. For a demonstration, click here.

IT Policies, Procedures and Strategy
We will work with you to create your policies, procedures and strategy regarding your IT to help you fully utilise your technology and minimise the risks in the day to day running of your business.

System Administration Checks and Procedures
Our checks are carried out on a regular basis to ensure your system is operating to its maximum efficiency.