IT Support

Lots of companies approach IT support as an immediate fix to an emergency situation.  You could liken this to seeking water and oil for your car once the engine has blown up. Like a car IT systems need to be cared for and maintained on a regular basis in order to operate effectively.
IT support is important regardless of the size of business, in fact the smaller your business potentially the more crucial each independent PC and piece of data might be, with customer information, finance and contracts all being stored.  Small companies often feel that they cannot justify the cost of a contract and rely instead on ad hoc support without realising the value that good honest IT Support can deliver for them, including advice on how systems can enhance their productivity, profitability and lower their cost of ownership. One of the biggest mistakes businesses make is not leveraging their IT investments. If you want to make sure that the staff you can have on board are concentrating 100% on those activities that will drive your business, or directly improve your bottom line, then outsourcing is a tremendously economical way to make sure you never have to worry when things go wrong, and downtime occurs.
An effective IT Support Managed Service will ensure that problems are resolved before they reach a crucial stage and that equipment is maintained and properly patched ensuring the highest levels of security and protection for your business.
An IT Support contract should deliver security, peace of mind and confidence that the people that are supporting a key aspect of your business are knowledgeable about how you work and about the hardware and systems that you use. Furthermore it guarantees that you have access to professionally qualified people that you trust.
Stratiis provide a range of IT Support services designed to suit your business and deliver the support you need. 

Why Stratiis?

Customisable “ With multiple levels of support, we make it easy to align your business needs to your IT Strategy

Client Focused “ Every support call is considered mission-critical, regardless of the level of complexity.

Reliable and Responsive “ With our around-the-clock Help Desk professionals, rest assured that your call will be answered promptly with a focus on quick resolution.

Access to Experts “ Our experienced and knowledgeable team will work with you to understand your challenges and find a solution that works for you.

IT Support Services include:

Managed from our Scottish base our Helpdesk Engineers are courteous and knowledgeable and 90% of requests are dealt with remotely and can be available on 24/7 basis.

Helpdesk Support
At STRATiiS, we understand that in an emergency situation your problem must be resolved in the quickest and most efficient manner. In the event that you have an emergency situation we will provide you with immediate response and will continue to keep you updated on the status until resolution.

Emergency Response
From our Network Operations Centre, we can monitor the condition of networks anywhere in the world and quickly alert customers to potential problems for example, bad sectors on disks before the problems can significantly impact a business. Remote monitoring can save businesses from the time and costs of an information technology "house call." more

Proactive Network Monitoring
We go way beyond traditional IT Support. We will completely manage your entire IT infrastructure for you, from the cabling right up through the network core, we will advise and recommend on projects and developments and we take away the pain of managing your IT Estate.

Virtual IT Manager
By partnering with us to provide your inhouse IT support department we really can make your technology work for you.

For further consultation and a free evaluation, please contact one of our dedicated advisors at info@stratiis.com or call 0845 644 0771.