IT Support

Our IT Support services are tailored to suit the businesses that we deal with, clients utilise a menu of services to customise the Managed IT Service that suits them best.

Why Stratiis?

Customisable “ With multiple levels of support, we make it easy to align your business needs to your IT Strategy

Client Focused “ Every support call is considered mission-critical, regardless of the level of complexity.

Reliable and Responsive “ With our around-the-clock Help Desk professionals, rest assured that your call will be answered promptly with a focus on quick resolution.

Access to Experts “ Our experienced and knowledgeable team will work with you to understand your challenges and find a solution that works for you.

IT Support Services include:

Managed from our Scottish base our Helpdesk Engineers are courteous and knowledgeable and 90% of requests are dealt with remotely and can be available on 24/7 basis.

Helpdesk Support
At STRATiiS, we understand that in an emergency situation your problem must be resolved in the quickest and most efficient manner. In the event that you have an emergency situation we will provide you with immediate response and will continue to keep you updated on the status until resolution.

Emergency Response
From our Network Operations Centre, we can monitor the condition of networks anywhere in the world and quickly alert customers to potential problems for example, bad sectors on disks before the problems can significantly impact a business. Remote monitoring can save businesses from the time and costs of an information technology "house call." more

Proactive Network Monitoring
We go way beyond traditional IT Support. We will completely manage your entire IT infrastructure for you, from the cabling right up through the network core, we will advise and recommend on projects and developments and we take away the pain of managing your IT Estate.

Virtual IT Manager
By partnering with us to provide your inhouse IT support department we really can make your technology work for you.

For further consultation and a free evaluation, please contact one of our dedicated advisors at info@stratiis.com or call 0845 644 0771.