Proactive business IT
Managed IT services that keep your organisation secure, productive and moving forward
Stratiis combines responsive user support, proactive monitoring, cybersecurity, Microsoft 365 management, cloud expertise and strategic guidance in one managed service.
What are managed IT services?
Managed IT services give your organisation an outsourced team that takes ongoing responsibility for supporting users, maintaining systems, managing security and planning technology improvements. Instead of waiting for failures and paying for emergency fixes, Stratiis monitors and manages your IT proactively, provides help when people need it and helps align technology with business priorities.
The business outcome
Move from reactive IT to managed improvement
A well-managed environment reduces avoidable disruption while creating a clearer foundation for security, budgeting and growth.
More productive people
Responsive help and consistent technology reduce the time users lose to recurring problems.
Stronger security
Protection, monitoring, patching and risk reviews are integrated into day-to-day IT management.
Predictable planning
A managed service creates clearer monthly costs and better visibility of future investment.
Broader expertise
Your organisation gains access to support, engineering, cloud, cybersecurity and strategic specialists.
What is included?
Connected support across your technology environment
The exact scope is agreed around your organisation, but a Stratiis managed service can bring the following capabilities together.
Helpdesk and user support
Friendly remote and onsite assistance for everyday issues, access requests, devices and business applications.
Monitoring and maintenance
Proactive oversight of servers, endpoints, networks, capacity, updates and recurring technical risks.
Cybersecurity
Layered controls across endpoints, identities, email, networks, users and vulnerabilities.
Microsoft 365
Licensing, user administration, Teams, SharePoint, Exchange, OneDrive, identity and security configuration.
Cloud, backup and recovery
Cloud management, protected business data, continuity planning and recovery arrangements.
Vendor management
One accountable service partner to coordinate technology suppliers and resolve cross-platform issues.
Projects and change
Structured delivery for migrations, infrastructure upgrades, office moves and digital transformation.
Strategic IT guidance
Budgeting, lifecycle planning, technology roadmaps and regular reviews linked to business priorities.
How it works
Five stages from discovery to continuous improvement
Our approach creates a stable starting point, embeds security and keeps the service aligned with changing needs.
Discover
We understand your infrastructure, applications, users, risks, pain points and business goals.
Stabilise
Recurring issues, failed backups, outdated systems and inconsistent configurations are addressed.
Secure
Appropriate controls are applied across devices, identities, email, networks, data and people.
Support
Users receive practical help while our team monitors and maintains the wider environment.
Improve
Regular reviews turn operational insight into priorities, budgets and a technology roadmap.
Service scope
What does a managed IT provider take responsibility for?
The table gives a practical view of the responsibilities a managed service can coordinate.
| Service area | Typical responsibility | Business value |
|---|---|---|
| User support | Troubleshooting, access, onboarding, offboarding, devices and application support. | Less downtime and a clearer route for help. |
| Infrastructure | Monitoring, maintenance, patching and capacity oversight for core systems and networks. | More reliable operations and fewer avoidable failures. |
| Cybersecurity | Endpoint, identity, email and network controls, awareness and vulnerability management. | Reduced cyber risk and stronger operational resilience. |
| Cloud and Microsoft 365 | Administration, licensing, configuration, collaboration services and security policies. | A secure and productive modern workplace. |
| Backup and continuity | Backup coverage, recovery objectives, monitoring and continuity planning. | Greater confidence that data and services can be recovered. |
| Strategy and lifecycle | Reviews, budgets, roadmaps, hardware refreshes and improvement priorities. | Better decisions and fewer surprise technology costs. |
Is managed IT right for you?
Support that fits your internal capability
Managed IT is a strong fit when…
Your organisation depends on technology but lacks the capacity, breadth or time to manage every area internally.
Already have an internal IT team?
Co-managed IT can extend your existing team with additional service-desk capacity, specialist expertise, monitoring, cybersecurity or project support. Responsibilities remain clear while your internal team keeps the context and control it needs.
Sector experience
Industries we work with
Different sectors face different pressures around data, compliance, availability, sites, users and specialist applications. Explore how Stratiis supports organisations in the industries shown in our Sectors menu.
Pricing
How much do managed IT services cost?
Managed IT is commonly priced per user, per month, but the right investment depends on the service scope, environment and level of risk. A technology assessment allows Stratiis to recommend an appropriate service rather than applying a one-size-fits-all price.
Get a clearer pricing estimate
Answer a few questions about your organisation to understand the likely shape of your managed IT requirement.
Frequently asked questions
Managed IT services explained
What is the difference between break-fix IT and managed IT?
Break-fix support responds after something fails and is usually charged per incident. Managed IT provides ongoing support, maintenance, monitoring, security and planning for an agreed monthly service.
Can managed IT replace an internal IT department?
Yes, it can provide a fully outsourced IT function. If you already have an internal team, co-managed IT can supplement its capacity and specialist skills.
Do you support remote and multi-site employees?
Yes. The service can cover office-based, remote and hybrid users across multiple locations, subject to the scope agreed for your organisation.
Can Stratiis manage Microsoft 365?
Yes. Stratiis can manage licensing, users, Exchange Online, Teams, SharePoint, OneDrive, identity and relevant security policies.
How quickly will support requests receive a response?
Response expectations are defined in the service agreement and normally vary by priority and business impact. Urgent disruption is handled differently from routine requests.
Does managed IT include cybersecurity?
Cybersecurity is integrated into the service through appropriate controls, monitoring, maintenance and review. The exact protections depend on your risks and agreed scope.
Ready for a more proactive IT service?
Make technology easier to manage and better aligned with your business
Talk to Stratiis about your users, environment, risks and priorities. We will help you identify the right managed or co-managed approach.
