Welcome to the Stratiis Support Center
Report a technical issue, request assistance or contact the Stratiis helpdesk. Choose the route that best reflects the urgency and impact of your request.
How do I contact Stratiis technical support?
For urgent or time-sensitive technical assistance, call the helpdesk on 0330 333 5140. For other support requests, complete the form on this page with as much relevant detail as possible. For sales, accounts or general enquiries, please use the Contact Us page.
Get your request to the right team
Call the helpdesk
0330 333 5140
Best for urgent disruption, widespread issues or a suspected cybersecurity incident.
Submit a support request
Use the online form for a clear record of the issue. Select a priority and include the impact, affected user or device and any error messages.
General enquiry
Need sales information, an account query or help that is not a technical support request? Contact the general Stratiis team.
What should I include in an IT support request?
Useful context helps the support team understand the problem, judge its impact and begin troubleshooting efficiently.
Who and what is affected?
Name the user, device, system, application or location involved.
What happened?
Describe what you were doing, what you expected and what occurred instead.
When did it start?
Include the approximate time, whether it is continuous and if it has happened before.
What is the business impact?
Explain who cannot work, whether a workaround exists and how time-sensitive the issue is.
Protect sensitive information
Never submit passwords, authentication codes, recovery keys or other secret credentials in the support form. If you suspect a security incident, call the helpdesk and clearly state that it may be security related.
Which support priority should I choose?
Choose the level that reflects the operational impact. The support team may adjust it after reviewing the request.
| Priority | Use it when | Helpful next step |
|---|---|---|
| Normal | A routine request, question or issue with limited impact and a reasonable workaround. | Submit the form with the user, device and relevant context. |
| High | An important system or user is significantly affected, but the organisation can still operate. | Describe the business impact and any workaround already in use. |
| Urgent | There is severe disruption, multiple users are unable to work or you suspect a serious security incident. | Submit the request and call 0330 333 5140. |
A few details make a big difference
Complete the support form as fully as you can. Clear information reduces back-and-forth and helps the team begin with the right context.
Submit a support request
Choose the appropriate priority and give the team the information needed to investigate.
How a Stratiis support request progresses
Request received
Your submission gives the helpdesk an initial record of the issue and its stated priority.
Impact assessed
The team reviews the details, confirms the scope and decides the most appropriate next action.
Investigation begins
An engineer may contact you for access, clarification or additional diagnostic information.
Progress communicated
The request is worked through and relevant updates or next steps are shared with the contact.
Looking for guidance you can use straight away?
Explore practical resources from Stratiis while you wait or when you want to build everyday technology confidence.
Get your request to the Stratiis support team
Submit the online form for a documented request, or call the helpdesk when the impact is urgent.
