Your business depends on communication.
Customers need to reach you. Your team needs to work together. Your offices, remote workers, mobile devices and cloud systems all need reliable connections.
When everything works, nobody gives it a second thought.
When it does not, the impact is immediate.
Calls are missed. Teams meetings freeze. Staff cannot access cloud systems. Customers become frustrated. Different suppliers blame each other, and your team is left trying to work out who is responsible.
At Stratiis, we help bring your business communications and connectivity together.
From hosted voice and Microsoft Teams Phone to business broadband, leased lines, managed Wi-Fi and business mobiles, we give you one place to turn for advice, support and accountability.
One partner. One support team. A more connected business.
Are your communications becoming harder to manage?
Business communications used to mean having a telephone on every desk and a broadband connection in the office.
It is more complicated now.
Your people may work from offices, homes, customer sites or while travelling. They may use desk phones, laptops, mobiles, Microsoft Teams and several different messaging applications during the same day.
Your business might also rely on:
- Cloud-based applications
- Video meetings
- Customer call queues
- Remote access
- Guest Wi-Fi
- Mobile data
- Door-entry systems
- Payment terminals
- Alarms and lift lines
- Several offices or operational sites
These services are often supplied by different companies.
One provides the internet connection. Another supplies the phone system. A third looks after mobile contracts. Someone else manages Microsoft 365.
That can create gaps.
When a call drops or a system stops working, each supplier may say the problem belongs to somebody else.
We believe there is a better way.
Stratiis can help you manage your communications, connectivity, cloud services, cybersecurity and IT support as one joined-up technology environment.
What are business communications and connectivity services?
Business communications and connectivity services are the systems that allow your organisation to communicate and access information.
They include:
- Business telephone systems
- Hosted voice and VoIP
- Microsoft Teams Phone
- Video meetings and collaboration
- Business mobile phones
- Internet connections
- Business broadband
- Leased lines
- Multi-site networks
- Managed Wi-Fi
- Contact centre systems
- Call recording
- Backup internet connections
These services should not be treated as completely separate products.
Your phone system depends on your internet connection. Microsoft Teams depends on your Microsoft 365 environment. Mobile devices need security and management. Remote workers need reliable access to company systems.
When the services are planned together, your people get a more reliable and consistent experience.
How Stratiis can help
Unified Communications
Your team may currently use one system for telephone calls, another for video meetings, another for messaging and another to check voicemail.
Unified Communications brings these tools together.
It can give your people access to voice calls, video, instant messaging, presence information and meetings through a more consistent set of applications.
This can make it easier for employees to communicate wherever they are working.
A Unified Communications solution could include:
- Business voice calls
- Video conferencing
- Instant messaging
- Online meetings
- Desktop and mobile applications
- Presence and availability
- Shared company directories
- Voicemail
- Call routing
- Microsoft 365 integration
- Customer relationship management integrations
We will help you understand which features will genuinely help your business.
You do not need every available feature. You need a system that fits how your people and customers communicate.
Hosted Voice and cloud phone systems
A hosted phone system moves the main telephone technology away from equipment stored in your office and into a secure cloud platform.
Your people can usually make and receive business calls using:
- A desk phone
- A laptop or desktop application
- A mobile application
- A headset
- A tablet
This makes hosted voice particularly useful for organisations with hybrid workers, several sites or employees who regularly work away from the office.
Depending on the solution you choose, hosted voice can provide:
- Existing business number transfers
- Auto-attendants
- Call queues
- Hunt groups
- Voicemail to email
- Call forwarding
- Call recording
- Call reporting
- Opening-hours routing
- Mobile and desktop applications
- Reception and switchboard features
- Business continuity options
Moving to hosted voice is not just about replacing old telephones.
It is an opportunity to look at how calls flow through your organisation.
Are customers reaching the right person? Are important calls being missed? Can remote employees answer calls easily? Do managers have the information they need to understand call volumes?
We help you answer these questions before recommending a solution.
Microsoft Teams Phone
Many organisations already use Microsoft Teams for meetings, chat and internal calls.
Microsoft Teams Phone can extend Teams into a cloud-based business telephone system. Licensed users can make and receive external calls through the Teams application, as well as through compatible mobile devices and desk phones.
This can reduce the need for employees to switch between a separate phone application and Microsoft Teams.
Microsoft Teams Phone can support features such as:
- External business calling
- Call transfers
- Voicemail
- Auto-attendants
- Call queues
- Shared calling
- Desktop and mobile calling
- Teams-certified desk phones
- Call reporting
- Existing number migration
Microsoft offers several ways of connecting Teams Phone to the public telephone network. The right option will depend on your licensing, locations, current supplier, numbers, resilience requirements and preferred support model.
We can help you understand the difference between options such as Microsoft Calling Plans, Operator Connect and Direct Routing.
More importantly, we can help you decide whether Microsoft Teams Phone is genuinely the right solution for your organisation.
Business broadband
Your internet connection sits underneath many of your most important business systems.
Email, Microsoft 365, cloud applications, telephone calls, video meetings, remote access, backups and security tools may all depend on it.
A low-cost connection may appear attractive, but the cheapest service is not always the best fit for a business.
When recommending business broadband, we consider:
- The number of users
- The cloud systems you use
- Your upload and download requirements
- Voice and video traffic
- Remote access
- Security
- Service availability
- Support arrangements
- Expected growth
- Backup connectivity
- Business continuity requirements
We can help you choose an appropriate connection without overwhelming you with technical language.
Business leased lines
Some organisations cannot afford to depend on a standard shared broadband service.
A leased line provides a dedicated business internet connection with symmetrical upload and download speeds.
It may be suitable for organisations that:
- Depend heavily on cloud applications
- Regularly transfer large files
- Use cloud-based telephone systems
- Host services from their premises
- Have many employees at one location
- Need stronger service guarantees
- Require consistent performance
- Cannot tolerate lengthy internet disruption
A leased line will usually cost more than standard business broadband and may take longer to install.
That does not mean every organisation needs one.
We will help you compare the cost and operational risk before making a recommendation.
Backup internet and automatic failover
What would happen if your main internet connection stopped working this afternoon?
Could your team continue working?
Could customers still reach you?
Would your telephone system remain available?
A backup connection can help your organisation stay operational while the main service is being restored.
Depending on your location and requirements, this may use:
- A second fixed internet connection
- A different network provider
- 4G connectivity
- 5G connectivity
- Automatic router failover
- Temporary connectivity
The important point is not simply having two connections.
Both services need to be designed so that one can take over when the other fails. They should also avoid sharing the same points of failure wherever possible.
Stratiis can assess your risks and recommend an appropriate level of resilience.
Multi-site connectivity
Managing one office can be difficult enough.
Managing several offices, branches, depots, developments or operational sites can be much harder.
Each location may have its own internet service, network equipment, Wi-Fi and support arrangements. Performance and security may vary from one site to another.
We can help you create a more consistent multi-site environment using services such as:
- Secure site-to-site connectivity
- SD-WAN
- Centralised network management
- Cloud-managed firewalls
- Managed routers
- Standardised business Wi-Fi
- Resilient internet connections
- Secure access to cloud systems
- Network monitoring
- Centralised support
This can give your organisation better visibility and make it easier to open, move or close locations.
Managed business Wi-Fi
Staff and visitors expect business Wi-Fi to work everywhere they need it.
A single consumer-grade wireless router may be enough for a very small office. It is unlikely to provide the coverage, security or management needed for a larger workplace.
Poorly planned Wi-Fi can lead to:
- Dead zones
- Slow connections
- Dropped video calls
- Unreliable mobile working
- Overloaded access points
- Guest access problems
- Security weaknesses
- Different experiences across sites
We can design and manage business Wi-Fi around the size, layout and use of your premises.
Our approach can include:
- Wireless surveys
- Access point placement
- Secure employee networks
- Separate guest Wi-Fi
- Cloud-managed access points
- Network segmentation
- Performance monitoring
- Multi-site management
- Equipment installation
- Ongoing support
Business mobile phones
Mobile services are now a central part of business communications.
Your employees may use mobiles for calls, email, Microsoft Teams, authentication, customer systems and access to company information.
That means a business mobile service should be about more than finding the cheapest handset.
We can help you with:
- Business mobile contracts
- SIM-only plans
- Smartphones and devices
- Number transfers
- Shared data allowances
- International roaming
- Usage management
- Device replacement
- Consolidated billing
- Mobile security
- Mobile Device Management
- Joiner and leaver processes
- Support for lost or stolen devices
Because Stratiis also supports Microsoft 365, cybersecurity and managed IT, we can help ensure mobile devices are properly connected to your wider technology environment.
Cloud contact centre solutions
A standard business phone system may be enough for a small team handling a manageable number of calls.
Organisations with customer service teams, repairs teams, helpdesks, appointment lines or large call volumes may need more control.
A cloud contact centre can provide features such as:
- Intelligent call routing
- Skills-based routing
- Call queues
- Interactive Voice Response
- Call-back options
- Supervisor dashboards
- Real-time reporting
- Wallboards
- Quality monitoring
- Call recording
- Remote agent support
- Customer relationship management integration
- Email, chat and SMS channels
- Call transcription
- AI-assisted summaries
A contact centre does not need to have hundreds of agents.
Smaller teams can also benefit when telephone calls are critical to customer service.
We will help you assess whether you need a contact centre platform or whether a well-configured hosted phone system would meet your needs.
Call recording and analytics
Call recording can support staff training, quality assurance, dispute resolution and compliance.
However, it needs to be introduced carefully.
Your organisation should understand:
- Why calls are being recorded
- How callers are informed
- Who can access recordings
- How recordings are protected
- How long they are retained
- How deletion requests are handled
- Whether payment information is captured
- What legal or regulatory requirements apply
Modern platforms can also provide reporting, searchable recordings, transcription and call summaries.
We can help you consider the technical requirements while working alongside your data protection, compliance or legal advisers where appropriate.
Video conferencing and meeting rooms
A hybrid meeting should allow everyone to take part, whether they are sitting in the room or joining remotely.
Too often, remote attendees struggle to hear, see or contribute.
We can help you plan and support meeting-room technology including:
- Microsoft Teams Rooms
- Cameras
- Microphones
- Speakers
- Meeting-room displays
- Touch controllers
- Room booking panels
- Wireless presentation
- Teams-certified equipment
- Installation and configuration
- User training
- Ongoing support
We focus on making the room simple enough for people to use without needing technical help every time a meeting starts.
Preparing for the move from analogue to digital services
The UK is moving away from the traditional Public Switched Telephone Network.
BT advises businesses using traditional phone lines to move to a fully digital service by the end of January 2027. However, government guidance notes that exact migration arrangements can vary by communications provider.
The change may affect more than your office telephones.
Legacy analogue lines can also support equipment such as:
- Alarm systems
- Lift emergency phones
- Door-entry systems
- Fax machines
- Payment terminals
- Intercoms
- CCTV connections
- Emergency lines
- Older broadband services
Replacing the telephone system without identifying these other services could leave important equipment disconnected.
Stratiis can help you carry out a communications audit, identify affected lines and build a planned migration path.
The audit should look at:
- Every telephone number and line
- The equipment connected to each line
- Numbers that must be retained
- Internet and power dependencies
- Emergency calling arrangements
- Backup connectivity
- Number-porting timescales
- User training
- Testing before legacy services are cancelled
Do not wait until the final weeks of the transition to investigate what your organisation is using.
Why bring IT and communications together?
One accountable technology partner
When your phone system, internet connection and IT support are managed by different companies, it can be difficult to establish who owns a problem.
Stratiis can investigate across the wider environment.
We can look at the connection, network, firewall, device, Microsoft service and telephone platform rather than stopping at the boundary of one supplier contract.
Better planning
A new phone system should not be chosen in isolation.
It should reflect:
- How your people work
- Where they work
- How customers contact you
- Your Microsoft 365 strategy
- Your internet capacity
- Your cybersecurity requirements
- Your business continuity plan
- Your future growth
We help you look at the full picture before selecting technology.
A more consistent user experience
Your people should not need five different systems to complete one simple task.
By connecting voice, meetings, messaging, mobiles and Microsoft 365, we can make communication easier for employees.
Stronger business continuity
Cloud telephone services still depend on internet access, local networks, devices and power.
We help you consider what will happen if any of these services fail.
This may involve automatic call routing, backup internet connections, mobile applications, alternative sites or other continuity measures.
Improved security
Telephone systems, mobile devices, networks and collaboration platforms can all create security risks if they are badly configured.
Bringing communications into your wider IT and cybersecurity strategy can help you apply more consistent controls.
Simpler supplier management
Managing separate contracts for phones, mobiles, connectivity, Wi-Fi and IT support consumes time.
A more joined-up service can reduce administration and give your team a clearer route for help.
Our approach
1
Understand how you work
We start with your organisation, not a product.
We look at your locations, users, call flows, internet services, mobile requirements, current contracts and business risks.
2
Identify problems and opportunities
We highlight issues such as:
- Missed customer calls
- Poor internet performance
- Weak Wi-Fi coverage
- Unused telephone numbers
- Expensive legacy services
- Inconsistent contracts
- Single points of failure
- Unsupported analogue equipment
- Poor remote-working experiences
- Limited reporting
- Security gaps
3
Design the right solution
We recommend a solution based on your real needs.
That may involve a complete replacement, a phased migration or improvements to your existing services.
We will explain the choices, costs, limitations and dependencies clearly.
4
Plan the migration
A poorly managed communications migration can interrupt customer calls and employee productivity.
We plan the important details, including:
- Number porting
- Internet readiness
- Equipment delivery
- User configuration
- Call routing
- Testing
- Training
- Supplier coordination
- Backup arrangements
- Removal of old services
5
Support your people
Our involvement does not need to end when the new service goes live.
We can provide ongoing support for your communications, Microsoft environment, networks, cybersecurity and wider IT estate.
Who we help
We support organisations across Glasgow, Scotland and the wider UK.
Our communications and connectivity services are particularly valuable for organisations with:
- Hybrid or remote teams
- Several offices or sites
- Customer service teams
- Mobile or field-based employees
- Heavy reliance on Microsoft 365
- Business-critical cloud applications
- Ageing phone systems
- Unreliable internet connections
- Several technology suppliers
- Limited internal IT resources
We understand that different sectors have different pressures.
An accountancy firm may prioritise confidentiality and reliable client communication.
A housing association may need dependable contact-centre services, mobile working and connectivity across multiple offices.
A charity may need to modernise while controlling costs.
An engineering or construction company may need to connect offices, depots, sites and mobile teams.
We build the solution around the organisation rather than forcing every customer into the same package.
Frequently asked questions
What is Unified Communications?
Unified Communications brings communication tools such as business voice, video meetings, instant messaging, presence and collaboration into a more joined-up environment.
It can reduce the need for employees to switch between separate systems throughout the working day.
What is hosted voice?
Hosted voice is a cloud-based business telephone service.
Instead of relying on a traditional telephone system located at your premises, users connect to a hosted platform through desk phones, computers or mobile applications.
Is hosted voice the same as VoIP?
VoIP describes the technology used to carry voice calls over an internet connection.
Hosted voice is a managed cloud telephone service that normally uses VoIP technology.
The terms are often used interchangeably, although they do not mean exactly the same thing.
Can we keep our existing telephone numbers?
In many cases, yes.
Existing business numbers can usually be transferred to a new provider through a process called number porting.
The availability and timescale depend on the existing service, provider, number type and accuracy of the account information.
Numbers should not be cancelled before the port is complete.
What happens to cloud phones if the internet goes down?
Cloud phone systems rely on connectivity.
Without appropriate continuity measures, an internet failure could affect desk phones at the location.
Possible protections include backup internet connections, automatic call forwarding, mobile applications and alternative working locations.
These arrangements should be planned before the service is installed.
Can Microsoft Teams replace our business phone system?
For many organisations, Microsoft Teams Phone can replace a traditional private branch exchange or separate hosted phone platform.
Whether it is right for your organisation will depend on your call-handling needs, Microsoft licensing, contact-centre requirements, integrations, devices and preferred support model.
Do we still need desk phones?
Not always.
Some employees prefer using a headset with a computer or the Teams application on a mobile device.
Desk phones can still be useful for receptions, shared areas, meeting rooms and employees who handle a high number of calls.
A good solution can include a mixture of device types.
What is the difference between business broadband and a leased line?
Business broadband normally uses shared network infrastructure and may offer different upload and download speeds.
A leased line is a dedicated connection that normally provides symmetrical speeds and stronger service commitments.
Leased lines usually cost more and can take longer to install.
Does every business need backup internet?
Not every business needs the same level of resilience.
The decision should be based on the financial and operational impact of losing connectivity.
When phones, cloud systems and customer service all depend on the internet, a backup connection can be a sensible investment.
Can Stratiis manage our business mobiles?
Yes.
We can help with business mobile contracts, SIMs, devices, number transfers, usage management and support.
We can also consider how mobiles are secured and managed as part of your wider IT environment.
Can you support businesses with several locations?
Yes.
We can help standardise connectivity, networks, Wi-Fi, communications and security across several locations.
We can also provide centralised monitoring and support.
How much do business communications services cost?
Costs depend on several factors, including:
- Number of users
- Number of telephone numbers
- Required call features
- Mobile usage
- Connectivity type
- Internet speed
- Locations
- Hardware
- Contract term
- Resilience
- Contact-centre features
- Installation requirements
- Support level
We believe you should understand both the initial and ongoing costs before committing to a solution.
Following a review, we can provide clear recommendations and pricing based on your requirements.
How long does a communications migration take?
A simple hosted voice migration may be completed relatively quickly.
A larger project involving leased lines, several locations, complex number porting, contact-centre functions or legacy equipment will take longer.
Connectivity installation and number-porting timescales are often the biggest dependencies.
We will give you a realistic project plan before work begins.
One partner for IT, communications, connectivity and security
Your phones, internet, mobiles, Microsoft services and IT systems all support the same thing: your people.
They should not be planned and supported as disconnected pieces of technology.
At Stratiis, we help you bring them together.
You get clear advice, carefully planned implementation and one support team that understands the wider environment.
Whether you need to replace an ageing phone system, improve unreliable connectivity, introduce Microsoft Teams Phone, review mobile contracts or prepare for the move away from analogue services, we can help you take the next step.
Let’s find out what is working, what is putting your business at risk and where you may be paying for services you no longer need.
