Whether your business has 10 employees or 250, reliable IT is no longer optional. Most organizations lose between 30 and 60 hours of productivity every year per employee due to technology problems, security issues, and outdated systems. Professional Managed IT Services reduce downtime, improve cybersecurity, provide predictable monthly costs, and give your employees access to expert support whenever they need it.

At Stratiis, we provide fully managed IT services that combine proactive monitoring, cybersecurity, cloud management, strategic planning, and responsive help desk support into one predictable monthly service.

What Are Managed IT Services?

Managed IT Services are an outsourced IT department that proactively manages your technology instead of simply fixing problems when they occur.

Rather than paying for expensive emergency repairs, your business benefits from:

24/7 monitoring

Unlimited help desk support

Cybersecurity protection

Microsoft 365 management

Network management

Server management

Cloud services

Strategic IT planning

Vendor management

Regular maintenance and updates

Our goal is simple:

Prevent problems before they impact your business.

How Managed IT Services Work

Our approach follows a five-step framework designed to keep your business productive and secure.

Step 1: Discover

We begin by understanding your business.

This includes:

  • Current IT infrastructure
  • Business applications
  • Security posture
  • Compliance requirements
  • Existing pain points
  • Future business goals

The result is a complete understanding of where your technology stands today.

Step 2: Stabilize

Before we can optimize your IT environment, we eliminate existing issues.

Typical improvements include:

  • Removing security vulnerabilities
  • Replacing aging hardware
  • Standardizing workstations
  • Updating operating systems
  • Correcting backup failures
  • Resolving recurring support problems

This creates a stable foundation for long-term success.

Step 3: Secure

Cybersecurity is built into every managed service.

Protection typically includes:

  • Endpoint Detection & Response (EDR)
  • Multi-Factor Authentication
  • Email Security
  • Microsoft 365 Protection
  • DNS Filtering
  • Patch Management
  • Security Awareness Training
  • Backup & Disaster Recovery

Security is never treated as an optional add-on.

Step 4: Support

When users need help, expert technicians are available.

Support may include:

  • Unlimited Help Desk
  • Remote Support
  • Onsite Support
  • Device troubleshooting
  • Printer issues
  • Software support
  • User onboarding
  • Employee offboarding

Fast response times reduce employee downtime and frustration.

Step 5: Improve

Technology should support business growth.

Regular business reviews help identify opportunities to:

  • Improve efficiency
  • Reduce IT costs
  • Modernize infrastructure
  • Plan hardware refreshes
  • Budget future investments
  • Support business expansion

Your IT strategy evolves alongside your business.

What's Included in Our Managed IT Services?

Our Managed IT plans typically include:

Help Desk Support

Friendly, responsive technical support for everyday IT issues.

Examples include:

  • Password resets
  • Microsoft 365 issues
  • Printer problems
  • Software errors
  • Computer performance
  • Mobile device support

Network Monitoring

Continuous monitoring identifies problems before they become outages.

Monitoring includes:

  • Servers
  • Firewalls
  • Network devices
  • Internet connectivity
  • Storage capacity
  • System performance

Cybersecurity Protection

Security is integrated throughout every service.

Typical protections include:

  • Antivirus
  • Endpoint Detection & Response
  • Threat Monitoring
  • Email Filtering
  • Dark Web Monitoring
  • Vulnerability Scanning

Microsoft 365 Management

We manage your Microsoft environment, including:

  • User accounts
  • Licensing
  • SharePoint
  • Teams
  • Exchange Online
  • OneDrive
  • Security policies

Backup & Disaster Recovery

Business continuity depends on reliable backups.

We help protect:

  • Servers
  • Microsoft 365
  • Workstations
  • Cloud applications
  • Critical business data

Recovery plans ensure your business can continue operating after unexpected incidents.

Strategic IT Consulting

Technology decisions should support business objectives.

Our advisors provide guidance on:

  • IT budgeting
  • Hardware lifecycle planning
  • Cloud migration
  • Cybersecurity investments
  • Business continuity
  • Digital transformation

Benefits of Managed IT Services

Businesses typically choose Managed IT because it delivers measurable business outcomes.

Benefits include:

Reduced downtime

Predictable monthly IT costs

Improved cybersecurity

Faster issue resolution

Increased employee productivity

Access to experienced IT professionals

Scalable technology as your business grows

Better compliance

Reduced business risk

Who Benefits Most from Managed IT Services?

Managed IT Services are ideal for businesses that:

  • Have 10–250 employees
  • Rely heavily on technology
  • Need stronger cybersecurity
  • Have limited internal IT resources
  • Want predictable IT spending
  • Need compliance support
  • Are growing quickly
  • Have multiple offices or remote employees

Common industries include:

Professional Services

Manufacturing

Healthcare

Financial Services

Construction

Legal Firms

Engineering

Nonprofits

How Much Do Managed IT Services Cost?

Pricing depends on several factors, including:

Number of users

Number of locations

Security requirements

Compliance obligations

Existing infrastructure

Required response times

Most businesses invest on a per-user, per-month basis, making IT spending predictable and easier to budget.

A detailed technology assessment allows us to recommend the right service level for your business.

Why Businesses Choose Stratiis

Businesses partner with us because we focus on long-term technology success, not just fixing problems.

Our approach emphasizes:

Proactive support

Security-first IT

Strategic planning

Transparent communication

Fast response times

Predictable pricing

Business-focused technology advice

We're committed to becoming an extension of your team, helping technology support your business goals instead of creating obstacles.

Frequently Asked Questions

What's the difference between Break-Fix IT and Managed IT?

Break-Fix IT charges when something goes wrong. Managed IT proactively prevents problems and includes ongoing support for a predictable monthly fee.

Can Managed IT replace our internal IT department?

Yes. Many organizations fully outsource IT, while others use Managed IT to supplement internal staff.

Do you support remote employees?

Yes. We provide secure remote support for employees working from home, travelling, or across multiple office locations.

Can you manage Microsoft 365?

Absolutely. We manage licensing, security, administration, backups, and ongoing support.

How quickly do you respond to support requests?

Response times vary depending on issue priority and your service agreement, with critical issues receiving immediate attention.

Can you help improve cybersecurity?

Yes. Cybersecurity is integrated throughout our Managed IT service and includes multiple layers of protection.