Keep remote sites connected, protect business systems and plan for operational resilience
Stratiis helps hospitality companies across Scotland improve managed IT, site connectivity, Microsoft 365, mobile devices, cybersecurity, backup, supplier coordination and strategic planning.
What IT support does a hospitality business need?
A hospitality business needs responsive support for venues and management teams, reliable primary and backup connectivity, secure guest and business networks, protected devices and Microsoft 365, clear ownership around bookings, POS and payments, controlled supplier access, tested recovery and a technology roadmap for sites, openings and growth.
IT built around venues, employees, guests and trading continuity
Hotels, restaurants, bars, leisure venues and hospitality groups depend on connectivity, payments, bookings, communications and site systems working together.
Connected sites
Give remote locations reliable access to approved business systems and communications.
Reduced disruption
Find and address IT risks before they affect bookings, payments, employees, guests or revenue.
Protected access
Strengthen identities, devices, email, suppliers and critical information.
Planned investment
Forecast connectivity, lifecycle, security, infrastructure and project requirements.
Common IT challenges facing hotels, restaurants and hospitality groups
The right response links each technical issue to guest experience, employee productivity, trading continuity, compliance and revenue.
| Challenge | Potential operational impact | How Stratiis helps |
|---|---|---|
| Remote-site connectivity | Interrupted access to cloud services, communications, reporting and support. | Assess availability, capacity, resilience, Wi-Fi, networks and supplier options. |
| Cyber threats | Service disruption, fraud, data loss, missed commitments and reputational damage. | Layer identity, endpoint, email, awareness, backup and monitoring controls. |
| Mobile devices | Lost equipment, inconsistent settings and sensitive data used outside an office. | Manage devices, applications, encryption, updates and remote-wipe capability. |
| Multiple connected systems | Unclear ownership across booking, POS, payments, guest Wi-Fi, CCTV, access control and business IT. | Document dependencies, network boundaries and escalation with specialist vendors. |
| Ageing infrastructure | Unplanned failure, security exposure and replacement delays at remote sites. | Build support status, condition and lead times into a lifecycle plan. |
| Unclear recovery | Backups exist but systems and data cannot be restored in operational order. | Define scope, priorities, objectives, responsibilities and testing. |
| Multiple sites | Inconsistent support, security, equipment, connectivity and supplier arrangements. | Create common standards while accounting for each location’s operational needs. |
Core IT services for hospitality businesses
Support, connectivity, security and recovery work best when responsibilities are explicit across every location.
Managed IT support
Helpdesk, monitoring, patching, user administration, network support, vendor liaison and onsite or remote assistance.
Cybersecurity
Identity, endpoint, email, awareness, vulnerability, monitoring and governance controls.
Microsoft 365
Secure management of Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID and Defender.
Cloud, backup and recovery
Protect critical business information and clarify how services will be restored.
Site connectivity
Plan internet, resilient links, Wi-Fi, local networks and remote access for hospitality locations.
Hospitality-system coordination
Support the underlying IT platform and coordinate with booking, property-management, POS, payment and venue-technology vendors.
Openings and transformation
Deliver venue openings, refurbishments, cloud migration, networks, Wi-Fi and business technology projects.
vCIO guidance
Give leaders a roadmap, budget, lifecycle plan, supplier view and cyber-risk reporting.
Co-managed IT
Add specialist skills, project capacity and escalation support around an internal IT resource.
How should hospitality businesses design resilient site networks?
Connectivity should be designed around bookings, payments, cloud telephony, staff systems and guest demand, with appropriate separation and a recovery route.
| Design area | Questions to answer | Practical outcome |
|---|---|---|
| Availability | Which fixed, mobile, wireless or satellite services can reach the location? | A shortlist based on verified serviceability rather than headline coverage. |
| Capacity | Which applications, users, cameras, calls and data transfers share the connection? | Bandwidth sized around actual workload and peak demand. |
| Resilience | What happens if the primary connection, local power or equipment fails? | A backup route and continuity procedure proportionate to operational impact. |
| Site network | Which reception, office, guest, restaurant, event, payment and building areas require coverage? | Managed switching and Wi-Fi designed around the venue and peak demand. |
| Segmentation | Which guests, staff, payment devices, CCTV, IoT and business systems can connect? | Separate networks, controlled remote access, firewalling and monitoring. |
| Support | Who owns each circuit, device and escalation path? | Documented supplier details, responsibilities, contacts and replacement arrangements. |
Define ownership around bookings, payments and venue technology
Stratiis can manage business IT and shared infrastructure while specialist applications, payment services and safety-related building systems remain within an explicitly agreed vendor scope.
| System area | Typical role | Responsibility to clarify |
|---|---|---|
| Booking and property systems | Reservations, rooms, guests, availability and operational workflows. | Application, identity, connectivity, integration, data, recovery and vendor escalation. |
| POS and tills | Orders, sales, stock and front-of-house transactions. | Hardware, local network, cloud dependency, application support and outage procedure. |
| Card payments | Payment terminals and processing services. | Payment provider, PCI DSS scope, network separation, device and escalation ownership. |
| Microsoft 365 and finance | Email, documents, collaboration, suppliers, payroll and financial processes. | Identity, permissions, device security, backup and support ownership. |
| CCTV, access control and IoT | Security, entry, signage, environmental controls and connected guest technology. | Specialist ownership, supplier access, firmware, passwords and network boundaries. |
| Microsoft 365 | Email, collaboration, documents, identity and device management. | Administration, security, sharing, retention, backup and user support. |
Can Stratiis support hospitality payment and booking systems?
Stratiis can support the underlying devices, Microsoft 365, servers, networks, connectivity, security and backup, then coordinate with booking, POS and payment vendors for product-specific issues. PCI DSS responsibilities should be confirmed with the payment provider and relevant compliance adviser.
Secure access across venues, head office and mobile teams
Protect the identity, device and information together
Managed laptops, tablets and smartphones should use approved applications and consistent controls, with access adjusted to role, device compliance and risk.
Control joiners, leavers and shared access
Accounts, mobiles, laptops and tablets should follow consistent provisioning and security, with prompt leaver actions and fewer unmanaged shared passwords.
Protect distributed operations and controlled supplier access
Layer prevention, detection and response
Attackers may target email, payments, suppliers, unpatched systems and stolen credentials. Controls should reduce entry routes and limit movement across venue systems, with Cyber Essentials readiness considered where commercially useful.
Recovery must include connectivity and dependencies
Restoring a server or file is not enough if the site connection, application vendor, authentication service or operational interface is unavailable. Plans should reflect complete workflows.
Connect recovery priorities to hospitality operations
Operational leaders should help define which systems, sites and processes must return first.
| Recovery question | Why it matters | Useful evidence |
|---|---|---|
| What is critical? | Bookings, payments, POS, communications, finance, Wi-Fi and venue workflows may have different priorities. | A prioritised system, site, process and dependency inventory. |
| What is backed up? | Microsoft 365, servers, databases, configurations and cloud applications can have different coverage. | Documented scope, exclusions, retention and accountable owners. |
| How much loss is acceptable? | Booking, customer, stock, finance and operational records may be difficult to recreate. | Agreed recovery point objectives. |
| How long can operations wait? | Recovery times need to reflect opening hours, guest commitments, payments and communications. | Agreed recovery time objectives and manual workarounds. |
| Has recovery been tested? | A backup report does not prove systems, data, connectivity and access will work together. | Test results, issues, corrective actions and retest dates. |
From hospitality technology review to continuous improvement
The process addresses immediate site and business-IT risk while respecting operational ownership.
Assess
Review users, sites, connectivity, systems, suppliers, security and recovery.
Map
Document application, network, operational and vendor dependencies.
Stabilise
Resolve immediate issues and establish clear support and escalation ownership.
Secure
Implement agreed identity, device, network, email, backup and monitoring controls.
Plan
Create a roadmap for connectivity, lifecycle, sites, resilience and investment.
Improve
Support teams and update priorities as sites and operations evolve.
Improve processes without weakening information governance
Power Automate, Microsoft Copilot and other tools can reduce repetitive administration, but permissions, data quality and ownership should be addressed first.
| Opportunity | Possible hospitality use | Control to establish first |
|---|---|---|
| Workflow automation | Approvals, new starters, purchase requests, service escalations and reminders. | Clear rules, owners, exceptions, audit evidence and failure handling. |
| Process automation | Joiners, holiday and purchase approvals, maintenance requests and notifications. | Clear rules, owners, exceptions, audit evidence and failure handling. |
| Microsoft Copilot | Search, summarisation, meeting follow-up and draft reporting. | Review Microsoft 365 permissions, sensitive data and approved use. |
| Operational insight | Patterns in guest feedback, sales, incidents and maintenance information. | Reliable data, lawful use, human review and system ownership. |
| Knowledge management | Make policies, procedures and training information easier for authorised teams to find. | Information architecture, access groups, document owners and lifecycle rules. |
What should be included in a hospitality IT proposal?
Look for clear venue, user, device, network and application coverage; support hours and response targets; Wi-Fi, connectivity and failover; booking, POS and payment-vendor responsibilities; Microsoft 365; security, backup and recovery; project rates; reporting; contract terms and exit arrangements.
A technology partner for venues, multi-site groups and cyber risk
Cybersecurity first
Security is considered across support, Microsoft 365, devices, networks and strategy.
Multi-site aware
Standardise support, connectivity, Wi-Fi, devices and security while respecting each venue.
Joined-up capability
Connect support, cloud, communications, projects, security and vCIO guidance.
Guest focused
Explain technology risk and investment through trading continuity, customer experience and revenue.
IT support for hospitality businesses across Scotland
Stratiis supports independent venues and hospitality groups with hotels, restaurants, bars, leisure locations and head offices.
Glasgow
Managed IT, cybersecurity, Wi-Fi and connectivity across Glasgow and the west.
Edinburgh & Lothian
Support for hospitality offices, sites and mobile teams across the east.
Lanarkshire
Local and remote technology support across North and South Lanarkshire.
Ayrshire
Secure IT services for hotels, restaurants and leisure venues across Ayrshire.
Dumfries & Galloway
Remote and planned onsite support for hospitality businesses across southern Scotland.
Perthshire
Managed support and strategic guidance for hospitality operations in Perthshire.
Highlands & Islands
Remote-first support and planned coordination for distributed teams and locations.
Multiple sites
Consistent identities, devices, connectivity and support across locations.
IT support for hospitality companies explained
Why are hospitality businesses targeted by cybercriminals?
They process customer and payment information, rely on online bookings and have many employees, suppliers, devices and connected systems. Attackers may target email, credentials, payments and valuable customer or commercial data.
What cybersecurity protections should hospitality businesses have?
Controls should include MFA, secure administration, email and endpoint protection, managed patching, controlled remote access, network separation, awareness, backup, monitoring and incident planning proportionate to risk.
Should guest Wi-Fi be separate from business systems?
Yes. Guest devices should be separated from office computers, payment devices, CCTV, printers and business applications, with network design appropriate to the venue.
How much does managed IT support cost for a hospitality business?
Cost depends on venues, users, devices, opening hours, Microsoft 365, cybersecurity, backup, Wi-Fi, connectivity and system complexity. Compare the complete scope and outcomes—not only a per-user headline.
Can Stratiis support hotels and hospitality groups with multiple sites?
Yes. Support can cover users, devices, Microsoft 365, networks, Wi-Fi, connectivity, security and common standards across venues, with specialist-system responsibilities agreed separately.
Can Stratiis support payment systems, POS and booking platforms?
Stratiis can support the underlying devices, servers, networks, connectivity, security and backup, then coordinate with specialist vendors for product-specific issues.
Can Stratiis work alongside an internal IT team?
Yes. Co-managed IT can add helpdesk capacity, escalation, project delivery, Microsoft 365, cybersecurity, backup and strategic support while the internal team retains agreed responsibilities.
Can Stratiis help hospitality companies adopt AI?
Yes. Stratiis can help assess Microsoft 365 permissions, data governance, security and appropriate use before tools such as Microsoft Copilot are introduced.
Can Stratiis help open or refurbish a hospitality venue?
Yes. Early planning can cover circuits and failover, cabling, Wi-Fi, firewalls, devices, telephony, guest networks and coordination with POS, CCTV, access-control and payment vendors.
What happens during a hospitality technology review?
Stratiis reviews venues, users, connectivity, Wi-Fi, networks, systems, suppliers, Microsoft 365, devices, security and recovery, then explains risks and practical next steps.
Book an IT and cybersecurity review
Understand the gaps in support, connectivity, Wi-Fi, Microsoft 365, booking and payment dependencies, cybersecurity, recovery and future venue planning.
Book a technology reviewExplore managed IT services
Call 0141 348 7960 or email hello@stratiis.com.
