Keep remote sites connected, protect business systems and plan for operational resilience
Stratiis helps recruitment companies across Scotland improve managed IT, site connectivity, Microsoft 365, mobile devices, cybersecurity, backup, supplier coordination and strategic planning.
What IT support does a recruitment company need?
A recruitment company needs responsive support for consultants, secure Microsoft 365, managed laptops and mobiles, reliable connectivity and telephony, protected candidate and client information, clear CRM and ATS vendor responsibilities, consistent joiner-leaver processes, tested recovery and a technology roadmap aligned with growth.
IT built around consultants, candidates, clients and productivity
Recruitment businesses depend on email, CRM and ATS platforms, telephony, job boards, Microsoft 365 and mobile working throughout the day.
Connected sites
Give remote locations reliable access to approved business systems and communications.
Reduced disruption
Find and address IT risks before they affect candidate contact, vacancies, placements or revenue.
Protected access
Strengthen identities, devices, email, suppliers and critical information.
Planned investment
Forecast connectivity, lifecycle, security, infrastructure and project requirements.
Common IT challenges facing recruitment agencies
The right response links each technical issue to consultant productivity, candidate and client trust, compliance, placements and financial impact.
| Challenge | Potential operational impact | How Stratiis helps |
|---|---|---|
| Remote-site connectivity | Interrupted access to cloud services, communications, reporting and support. | Assess availability, capacity, resilience, Wi-Fi, networks and supplier options. |
| Cyber threats | Service disruption, fraud, data loss, missed commitments and reputational damage. | Layer identity, endpoint, email, awareness, backup and monitoring controls. |
| Mobile devices | Lost equipment, inconsistent settings and sensitive data used outside an office. | Manage devices, applications, encryption, updates and remote-wipe capability. |
| CRM and ATS dependency | Consultants lose access to candidate, client, vacancy and placement information. | Document the application, identity, device, connectivity, data and vendor support boundaries. |
| Ageing infrastructure | Unplanned failure, security exposure and replacement delays at remote sites. | Build support status, condition and lead times into a lifecycle plan. |
| Unclear recovery | Backups exist but systems and data cannot be restored in operational order. | Define scope, priorities, objectives, responsibilities and testing. |
| Multiple sites | Inconsistent support, security, equipment, connectivity and supplier arrangements. | Create common standards while accounting for each location’s operational needs. |
Core IT services for recruitment businesses
Support, connectivity, security and recovery work best when responsibilities are explicit across every location.
Managed IT support
Helpdesk, monitoring, patching, user administration, network support, vendor liaison and onsite or remote assistance.
Cybersecurity
Identity, endpoint, email, awareness, vulnerability, monitoring and governance controls.
Microsoft 365
Secure management of Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID and Defender.
Cloud, backup and recovery
Protect critical business information and clarify how services will be restored.
Site connectivity
Plan internet, resilient links, Wi-Fi, local networks and remote access for recruitment locations.
CRM and ATS coordination
Support the underlying devices, identities, networks and integrations while coordinating with specialist recruitment-platform vendors.
Projects and transformation
Deliver new-office, Microsoft 365, cloud, telephony, integration and automation projects.
vCIO guidance
Give leaders a roadmap, budget, lifecycle plan, supplier view and cyber-risk reporting.
Co-managed IT
Add specialist skills, project capacity and escalation support around an internal IT resource.
How should recruitment agencies keep consultants connected?
Connectivity and telephony should be designed around CRM access, calls, Microsoft 365, cloud applications, office growth and resilience.
| Design area | Questions to answer | Practical outcome |
|---|---|---|
| Availability | Which fixed, mobile, wireless or satellite services can reach the location? | A shortlist based on verified serviceability rather than headline coverage. |
| Capacity | Which applications, users, cameras, calls and data transfers share the connection? | Bandwidth sized around actual workload and peak demand. |
| Resilience | What happens if the primary connection, local power or equipment fails? | A backup route and continuity procedure proportionate to operational impact. |
| Office network | How many consultants, calls, video meetings and cloud applications share the connection? | Managed switching and Wi-Fi sized around workload and peak demand. |
| Telephony | How are calls, queues, remote users, mobiles, reporting and integrations supported? | A documented cloud-telephony design with continuity and vendor escalation. |
| Support | Who owns each circuit, device and escalation path? | Documented supplier details, responsibilities, contacts and replacement arrangements. |
Define ownership around CRM, ATS, communications and candidate information
Stratiis can manage the underlying business IT and coordinate with recruitment software providers, while application-specific configuration and data responsibilities remain clearly assigned.
| System area | Typical role | Responsibility to clarify |
|---|---|---|
| Recruitment CRM and ATS | Candidates, clients, vacancies, notes, communications and placements. | Application, identity, integration, data, backup and vendor escalation. |
| Microsoft 365 | Email, Teams, documents, collaboration and identity. | Administration, sharing, permissions, device access, security and backup. |
| Job boards and LinkedIn | Advertising, sourcing, applications and consultant workflows. | Account ownership, MFA, integrations, access removal and vendor support. |
| Telephony and call recording | Candidate and client calls, queues, mobile working, quality and reporting. | Data protection, notice, access, retention, security and platform ownership. |
| Payroll and finance | Payments, invoices, contractors, payroll and commercial information. | Identity, email security, payment verification, data, recovery and ownership. |
| Microsoft 365 | Email, collaboration, documents, identity and device management. | Administration, security, sharing, retention, backup and user support. |
Can Stratiis support a recruitment CRM or ATS?
Stratiis can support the devices, identities, Microsoft 365, networks, connectivity, security and integrations that users depend on, then coordinate with the CRM or ATS vendor for application-specific issues.
Secure access from offices, homes, client sites and while travelling
Protect the identity, device and information together
Managed laptops, tablets and smartphones should use approved applications and consistent controls, with access adjusted to role, device compliance and risk.
Make joiners productive and remove leavers promptly
Microsoft 365, CRM, ATS, job boards, laptops, mobiles and telephony should follow a repeatable onboarding and offboarding process with accountable approval.
Protect distributed operations and controlled supplier access
Layer prevention, detection and response
Attackers may disguise malicious links, login pages and attachments as everyday candidate or client activity. Controls should combine technology, employee awareness and Cyber Essentials readiness where useful.
Recovery must include connectivity and dependencies
Restoring a server or file is not enough if the site connection, application vendor, authentication service or operational interface is unavailable. Plans should reflect complete workflows.
Connect recovery priorities to recruitment operations
Operational leaders should help define which systems, sites and processes must return first.
| Recovery question | Why it matters | Useful evidence |
|---|---|---|
| What is critical? | Email, CRM, ATS, telephony, job boards, finance and document workflows may have different priorities. | A prioritised system, process, supplier and dependency inventory. |
| What is backed up? | Microsoft 365, servers, databases, configurations and cloud applications can have different coverage. | Documented scope, exclusions, retention and accountable owners. |
| How much loss is acceptable? | Candidate, client, placement, communication and financial records may be difficult to recreate. | Agreed recovery point objectives. |
| How long can operations wait? | Recovery times need to reflect candidate contact, live vacancies, interviews, payroll and client commitments. | Agreed recovery time objectives and alternative communications. |
| Has recovery been tested? | A backup report does not prove systems, data, connectivity and access will work together. | Test results, issues, corrective actions and retest dates. |
From recruitment technology review to continuous improvement
The process addresses immediate site and business-IT risk while respecting operational ownership.
Assess
Review users, sites, connectivity, systems, suppliers, security and recovery.
Map
Document application, network, operational and vendor dependencies.
Stabilise
Resolve immediate issues and establish clear support and escalation ownership.
Secure
Implement agreed identity, device, network, email, backup and monitoring controls.
Plan
Create a roadmap for connectivity, lifecycle, sites, resilience and investment.
Improve
Support teams and update priorities as sites and operations evolve.
Improve processes without weakening information governance
Power Automate, Microsoft Copilot and other tools can reduce repetitive administration, but permissions, data quality and ownership should be addressed first.
| Opportunity | Possible recruitment use | Control to establish first |
|---|---|---|
| Workflow automation | Approvals, new starters, purchase requests, service escalations and reminders. | Clear rules, owners, exceptions, audit evidence and failure handling. |
| Recruitment workflow | Candidate approvals, placement notifications, client onboarding and reminders. | Clear rules, owners, exceptions, audit evidence and failure handling. |
| Microsoft Copilot | Search, summarisation, meeting follow-up and draft reporting. | Review Microsoft 365 permissions, sensitive data and approved use. |
| Recruitment AI | Draft job descriptions, summarise CVs, prepare reports and candidate communications. | Approved tools, lawful processing, candidate-data controls, human review and accountability. |
| Knowledge management | Make policies, templates, procedures and training easier for authorised teams to find. | Information architecture, access groups, document owners and lifecycle rules. |
What should be included in a recruitment IT proposal?
Look for clear user, device, site, network and application coverage; support hours and response targets; connectivity and vendor responsibilities; Microsoft 365; security, monitoring, backup and recovery; project rates; pricing assumptions; reporting; contract terms and exit arrangements.
A technology partner for consultant productivity, data protection and growth
Cybersecurity first
Security is considered across support, Microsoft 365, devices, networks and strategy.
Recruiter focused
Plan support, connectivity, mobiles and communications around fast-moving consultant workflows.
Joined-up capability
Connect support, cloud, communications, projects, security and vCIO guidance.
Commercially focused
Explain technology risk and investment through productivity, placements, client trust and continuity.
IT support for recruitment companies across Scotland
Stratiis supports independent recruitment agencies, executive-search firms and multi-office staffing groups.
Glasgow
Managed IT, cybersecurity and communications across Glasgow and the west.
Edinburgh & Lothian
Support for recruitment offices, sites and mobile teams across the east.
Lanarkshire
Local and remote technology support across North and South Lanarkshire.
Ayrshire
Secure IT services for recruitment teams and offices across Ayrshire.
Dumfries & Galloway
Remote and planned onsite support for recruitment businesses across southern Scotland.
Perthshire
Managed support and strategic guidance for recruitment operations in Perthshire.
Highlands & Islands
Remote-first support and planned coordination for distributed teams and locations.
Multiple sites
Consistent identities, devices, connectivity and support across locations.
IT support for recruitment companies explained
Why are recruitment companies targeted by cybercriminals?
Recruiters expect messages and attachments from unfamiliar people and hold valuable candidate, client and commercial information. Attackers may imitate CVs, job descriptions, invoices, Microsoft alerts and file-sharing notifications.
What cybersecurity protections should recruitment businesses have?
Controls should include MFA, secure administration, email and endpoint protection, managed patching, controlled remote access, network separation, awareness, backup, monitoring and incident planning proportionate to risk.
How can recruitment companies support hybrid consultants securely?
Use protected identities, managed laptops and mobiles, approved applications, suitable connectivity, controlled data sharing and clear lost-device and joiner-leaver procedures.
Can Stratiis support a recruitment CRM or ATS?
Stratiis can support the underlying devices, identity, Microsoft 365, connectivity, security and integrations, then coordinate with the specialist platform vendor.
Can Stratiis support multi-office recruitment groups?
Yes. Support can cover users, devices, Microsoft 365, networks, connectivity, telephony, security and common standards across offices and remote teams.
Can Stratiis provide telephony and business mobiles?
Yes. Stratiis can help assess cloud telephony, call queues, remote users, mobile integration, business tariffs and device management, with call-recording governance considered where used.
Can Stratiis work alongside an internal IT team?
Yes. Co-managed IT can add helpdesk capacity, escalation, project delivery, Microsoft 365, cybersecurity, backup and strategic support while the internal team retains agreed responsibilities.
Can Stratiis help recruitment companies adopt AI?
Yes. Stratiis can help assess Microsoft 365 permissions, data governance, security and appropriate use before tools such as Microsoft Copilot are introduced.
Can Stratiis help recruitment companies use AI safely?
Yes. Stratiis can help assess Microsoft 365 permissions, candidate-data handling, approved tools, security and human review before Copilot or other AI services are adopted.
What happens during a recruitment technology review?
Stratiis reviews users, offices, remote working, connectivity, telephony, CRM and ATS dependencies, Microsoft 365, devices, security and recovery, then explains risks and practical next steps.
Book an IT and cybersecurity review
Understand the gaps in support, hybrid working, connectivity, telephony, Microsoft 365, CRM and ATS dependencies, candidate-data security, recovery and future technology planning.
Book a technology reviewExplore managed IT services
Call 0141 348 7960 or email hello@stratiis.com.
