Is Your Business’s Windows 11 Version Still Supported?
Running Windows 11 does not automatically mean every computer in your business is still receiving Microsoft security updates. Support depends on the version installed and the Windows edition your organisation uses. For Scottish businesses with …
How Long Does It Take to Switch Managed IT Providers?
For many small and medium-sized businesses, the practical switch to a new managed IT provider takes one to three weeks. Planning can begin within days, support responsibility may change on a single agreed date, and …
What Information Should Your New IT Provider Ask For During Onboarding?
A new IT provider should ask for enough information to understand your people, technology, suppliers, security risks and business priorities before taking responsibility for support. The request should cover users, devices, Microsoft 365, networks, servers, …
What Happens in the First 30 Days After Changing IT Provider?
During the first 30 days after changing IT provider, the new MSP should establish secure control of the environment, introduce the support service, verify devices and critical systems, review cybersecurity and backups, document inherited risks, …
What Should You Check Before Renewing Your IT Support Contract?
Before renewing an IT support contract, review whether the service still matches your organisation, whether promised outcomes have been delivered and whether the new commercial terms are clear. Check the service scope, support performance, cybersecurity, …
How Do You Compare Managed IT Support Providers?
Compare managed IT support providers by putting their proposed services against the same business requirements. Look beyond the monthly price: check the exact scope, support experience, security responsibilities, recovery capability, onboarding, reporting and contract terms. …
What Questions Should You Ask Before Choosing a Managed IT Provider?
Choosing a managed IT provider means trusting another organisation with day-to-day support, privileged access, cybersecurity and the systems your people rely on. A good proposal should let you see exactly what that provider will do, …
What Response Times Should You Expect From an IT Support Provider?
When work stops because IT has failed, the first question is usually: how soon will someone help? A good support agreement answers that question clearly, but a quick acknowledgement is only the beginning. The provider …
What Is Actually Included in Fully Managed IT Support?
Fully managed IT support should give a business one accountable partner for day-to-day technical support, proactive maintenance, cybersecurity oversight and technology planning. However, the phrase “fully managed” is not a standard specification, so the exact …
What Should Be Included in a Managed IT Support Agreement?
When a business appoints a managed IT provider, the quality of the service should not depend on assumptions, informal promises or what somebody remembers discussing during the sales process. A good managed IT support agreement …
What Should Business Leaders Ask During an MSP Review Meeting?
An MSP review meeting should help business leaders understand performance, risk, cost and the decisions ahead. Ticket totals have a place, but the most useful discussion connects technology to resilience, productivity, compliance, budgets and business …
What Are the Warning Signs That We've Outgrown Our Current MSP?
A managed service provider can be a strong fit at one stage of a business and struggle at the next. As headcount, systems, locations and risk increase, the organisation may need faster support, stronger cybersecurity, …
