How Do You Know if Your Business Has Cybersecurity Gaps?
Many businesses assume they are reasonably secure because they have antivirus, Microsoft 365, a firewall and backups. But cybersecurity gaps are often not obvious. A business can appear well protected while still having weaknesses in …
Is Your Business’s Windows 11 Version Still Supported?
Running Windows 11 does not automatically mean every computer in your business is still receiving Microsoft security updates. Support depends on the version installed and the Windows edition your organisation uses. For Scottish businesses with …
How Often Should a Business Carry Out a Cybersecurity Risk Assessment?
Most small and mid-sized businesses should complete a formal cybersecurity risk assessment at least once a year. They should also carry out a targeted review after a serious incident, major technology or supplier change, rapid …
What Should Be Included in a Cybersecurity Risk Assessment?
A cybersecurity risk assessment should identify the systems and data your organisation depends on, the threats and weaknesses that could affect them, the controls already in place and the actions that will reduce risk. The …
How Long Does It Take to Switch Managed IT Providers?
For many small and medium-sized businesses, the practical switch to a new managed IT provider takes one to three weeks. Planning can begin within days, support responsibility may change on a single agreed date, and …
What Information Should Your New IT Provider Ask For During Onboarding?
A new IT provider should ask for enough information to understand your people, technology, suppliers, security risks and business priorities before taking responsibility for support. The request should cover users, devices, Microsoft 365, networks, servers, …
What Happens to VoIP Phones During a Power Cut?
In most offices, VoIP desk phones stop working during a power cut because the phones, router, firewall and network switches all need electricity. The cloud phone platform may remain available, so calls can still reach …
What Happens in the First 30 Days After Changing IT Provider?
During the first 30 days after changing IT provider, the new MSP should establish secure control of the environment, introduce the support service, verify devices and critical systems, review cybersecurity and backups, document inherited risks, …
What Should You Check Before Renewing Your IT Support Contract?
Before renewing an IT support contract, review whether the service still matches your organisation, whether promised outcomes have been delivered and whether the new commercial terms are clear. Check the service scope, support performance, cybersecurity, …
How Do You Compare Managed IT Support Providers?
Compare managed IT support providers by putting their proposed services against the same business requirements. Look beyond the monthly price: check the exact scope, support experience, security responsibilities, recovery capability, onboarding, reporting and contract terms. …
What Questions Should You Ask Before Choosing a Managed IT Provider?
Choosing a managed IT provider means trusting another organisation with day-to-day support, privileged access, cybersecurity and the systems your people rely on. A good proposal should let you see exactly what that provider will do, …
What Response Times Should You Expect From an IT Support Provider?
When work stops because IT has failed, the first question is usually: how soon will someone help? A good support agreement answers that question clearly, but a quick acknowledgement is only the beginning. The provider …
