Extending Your IT Support Capacity
What it is:
Helpdesk & User Support provides organisations with access to additional technical support resources that work alongside their internal IT team. The service helps manage day-to-day user requests, technical issues, and service tickets, ensuring employees receive timely support while reducing pressure on internal IT staff.
What Stratiis would provide:
✔️1st, 2nd and 3rd line support
✔️End-user technical assistance
✔️Overflow ticket management
✔️Out-of-hours support
✔️Remote troubleshooting
✔️Escalation management
✔️Holiday and sickness cover
Business benefit:
Businesses can improve response times, enhance user satisfaction, and allow their internal IT team to focus on strategic projects rather than routine support tasks.
