Make it easier for customers to reach the right person
Your customers do not care how your telephone system works.
They care about getting an answer.
They want to reach the right person without waiting too long, repeating the same information or being transferred from one department to another.
When calls are handled well, customers feel supported.
When they are not, frustration grows quickly.
Calls are abandoned. Voicemails are missed. Employees become overwhelmed. Managers have little visibility of what is happening, and customers are left wondering whether anybody is listening.
A cloud contact centre can help you manage customer conversations more effectively.
Stratiis helps organisations bring call queues, intelligent routing, reporting, recording and customer-service tools together in one managed platform.
Fewer missed calls. Better visibility. A more consistent customer experience.
Is your current phone system struggling with customer demand?
A standard business phone system may work well when call volumes are low and customers can reach employees directly.
As an organisation grows, call handling often becomes more complicated.
You may have separate teams for customer service, sales, repairs, support, accounts or appointments.
Employees may work from different offices or from home.
Some periods may be much busier than others.
You may recognise some of these problems:
- Customers wait too long for calls to be answered
- Calls are abandoned before reaching an employee
- The same people answer most of the calls
- Managers cannot see how busy queues are
- Employees do not know which customer is calling
- Customers repeat information after being transferred
- Calls go to voicemail when the team is available
- Remote employees cannot join the same call queues
- Opening-hours and emergency messages are difficult to change
- Nobody reviews missed calls
- Call recordings are difficult to find
- Managers rely on spreadsheets to understand performance
- Different offices use different telephone systems
- Customer-service systems do not integrate with the phone platform
- There is no clear plan when call volumes suddenly increase
These problems are not always caused by employee performance.
Often, the team is working with telephone technology that was never designed for the service they are now expected to provide.
What is a cloud contact centre?
A cloud contact centre is a customer-communication platform hosted online rather than through a traditional telephone system installed at your premises.
It can help organisations manage larger or more complex volumes of customer contact.
Depending on the platform, a cloud contact centre may include:
- Inbound telephone queues
- Outbound calling
- Intelligent call routing
- Interactive Voice Response
- Skills-based routing
- Call-back options
- Call recording
- Real-time dashboards
- Historical reporting
- Supervisor tools
- Quality management
- Customer relationship management integration
- Remote agent support
- Web chat
- SMS
- Social messaging
- Call transcription
- AI-assisted summaries
Employees, often called agents within the system, can normally access the platform through a computer, headset, mobile device or supported telephone.
Supervisors can see what is happening across the service without needing every employee to work in the same office.
Does a contact centre need to be large?
No.
The phrase "contact centre" often creates an image of a large room filled with hundreds of people answering telephones.
That is only one type of contact centre.
A smaller organisation may benefit from contact-centre technology when it has:
- A busy customer-service team
- A repairs or maintenance line
- A helpdesk
- A booking or appointment service
- Several employees answering one number
- A reception team handling many calls
- Remote customer-service employees
- A need for detailed call reporting
- A requirement to record calls
- Regular periods of high demand
A team of five people may need better call-handling tools just as much as a team of five hundred.
The decision should be based on the complexity and importance of customer contact, not simply the number of employees.
Contact centre or business phone system?
Hosted Voice and Microsoft Teams Phone can provide useful telephone-system features such as:
- Auto-attendants
- Hunt groups
- Basic call queues
- Call forwarding
- Voicemail
- Opening-hours routing
- Basic reporting
These features may be enough for many organisations.
A contact-centre platform becomes more valuable when you need:
- Several complex call queues
- Skills-based routing
- Detailed supervisor visibility
- Advanced reporting
- Quality monitoring
- Large numbers of customer calls
- Automated call-backs
- Customer-record integration
- Several communication channels
- Agent performance information
- Structured customer-service workflows
Stratiis will help you avoid paying for a contact-centre platform when a well-configured Hosted Voice solution would meet your needs.
We will also tell you when a standard phone system is unlikely to provide the level of control your team requires.
What can a cloud contact centre include?
Inbound call queues
A call queue places customers in line until an appropriate employee becomes available.
This can be useful for:
- Customer service
- Repairs
- Technical support
- Sales
- Appointments
- Accounts
- Reception
- Emergency or out-of-hours teams
A queue can include:
- Welcome messages
- Position announcements
- Estimated waiting times
- Music
- Service updates
- Alternative options
- Voicemail
- Call-back requests
- Overflow routing
- Maximum waiting limits
A queue should help manage demand without making customers feel trapped.
We help design the experience around what callers need and how quickly your team can realistically respond.
Intelligent call routing
Not every call should be handled in the same way.
Intelligent routing can direct customers based on factors such as:
- The number they called
- Their menu selection
- The department required
- Employee availability
- Opening hours
- Customer location
- Language
- Previous contact
- Customer status
- The skills required
- Queue length
- Priority level
Better routing can reduce unnecessary transfers and help customers reach someone who can actually resolve their issue.
Skills-based routing
Skills-based routing sends calls to employees with the most relevant knowledge or permissions.
For example, calls could be routed to people who specialise in:
- Repairs
- Rent enquiries
- Technical support
- Sales
- Complaints
- Particular products
- Specific languages
- Complex customer cases
If the preferred employee is unavailable, the system can move to another suitable group.
This can improve first-contact resolution and reduce the number of times a caller is transferred.
Interactive Voice Response
Interactive Voice Response, usually shortened to IVR, allows callers to choose options using their telephone keypad or spoken responses.
For example:
Press 1 to report a repair, press 2 for rent enquiries or press 3 to speak to the customer-service team.
IVR can help route calls efficiently, but it needs to be designed carefully.
Long menus, unclear language and too many options can frustrate callers.
We recommend keeping menus simple, regularly reviewing them and always considering what happens when a caller does not know which option to choose.
Call-back options
Customers may not want to remain on hold.
A call-back feature can allow them to keep their place in the queue and receive a return call when an employee becomes available.
This can:
- Reduce perceived waiting time
- Lower abandonment
- Improve customer satisfaction
- Reduce repeated calls
- Help during periods of unusually high demand
The process needs clear rules.
Customers should know when to expect the call and what happens if they cannot be reached.
Overflow and emergency routing
When a team becomes too busy or unavailable, calls can be sent to another destination.
This may include:
- Another department
- A secondary office
- Remote employees
- An external answering service
- A specialist overflow team
- Voicemail
- An emergency number
Overflow rules can be triggered by:
- Waiting time
- Number of callers
- Employee availability
- Office closure
- System outage
- Time of day
- Emergency incidents
These arrangements should be tested before they are needed.
Outbound calling
Contact centres are not limited to incoming calls.
Employees may use the platform for:
- Customer follow-ups
- Appointment reminders
- Sales calls
- Service updates
- Case management
- Surveys
- Renewal conversations
- Welfare calls
- Debt or payment discussions
Outbound calling can provide:
- Business number presentation
- Call logging
- Customer-record integration
- Call recording
- Campaign reporting
- Approved call scripts
- Outcome tracking
Outbound activity should be managed in line with applicable privacy, marketing and customer-contact rules.
Real-time dashboards and wallboards
Managers need to know what is happening now, not only what happened last month.
Real-time dashboards can show information such as:
- Calls waiting
- Longest waiting caller
- Available employees
- Employees currently on calls
- Abandoned calls
- Average waiting time
- Service levels
- Queue performance
- Current call volumes
This can help supervisors respond when demand changes.
They may be able to:
- Move employees between queues
- Ask another team for support
- Change an announcement
- Activate overflow routing
- Prioritise urgent calls
- Delay non-essential activity
Wallboards can also give teams shared visibility, provided the information is used constructively and not to create unnecessary pressure.
Contact centre reporting
Historical reporting can help you understand how the service performs over time.
Reports may include:
- Total calls offered
- Calls answered
- Calls abandoned
- Average speed of answer
- Longest waiting time
- Average handling time
- Queue performance
- Call volumes by hour or day
- Call outcomes
- Transfer rates
- Repeat contacts
- Employee availability
- Call-quality data
This information can help answer questions such as:
- When are our busiest periods?
- Do we have enough people available?
- Why are customers abandoning calls?
- Are calls reaching the correct team?
- Which issues create repeat contact?
- Do opening hours match customer demand?
- Are some queues carrying more pressure than others?
- Is training needed?
- Are service changes improving results?
A report is only useful when somebody reviews it and takes appropriate action.
We help you identify the measures that matter rather than presenting employees with pages of data nobody uses.
Call recording
Call recording can support:
- Staff training
- Quality assurance
- Complaint handling
- Dispute resolution
- Note checking
- Compliance
- Customer protection
- Service improvement
However, recording customer calls creates important responsibilities.
Your organisation should define:
- Why calls are recorded
- Which calls are recorded
- How callers are informed
- Who can access recordings
- How access is logged
- How recordings are protected
- How long they are retained
- When they are deleted
- How data requests are handled
- Whether payment information is captured
- Whether sensitive conversations require special controls
Stratiis can help design and manage the technical solution.
Your legal, compliance and data-protection advisers should confirm the policies and lawful basis appropriate to your organisation.
Quality management
Quality management helps supervisors review whether customer conversations meet the organisation's expected standards.
This can include:
- Reviewing selected call recordings
- Creating assessment forms
- Scoring agreed service measures
- Identifying coaching needs
- Recording feedback
- Tracking improvement
- Reviewing complaint calls
- Sharing good examples
Quality management should be transparent and fair.
Employees should understand:
- What is being assessed
- Why it is being assessed
- How calls are selected
- Who can listen
- How feedback is provided
- How the information will be used
The goal should be to improve customer service and employee confidence rather than simply searching for mistakes.
Supervisor tools
Supervisors may need tools to help employees during live customer conversations.
Depending on the platform and your policies, these may include:
- Viewing queue activity
- Monitoring call status
- Providing private guidance
- Joining a call
- Taking over a call
- Moving employees between queues
- Changing availability
- Reviewing recordings
- Approving outcomes
- Managing escalations
These features should be carefully controlled and used only for clear operational reasons.
Customer relationship management integration
A contact centre becomes more useful when employees can see the information needed to help the caller.
Integration with a customer relationship management system or line-of-business application may provide:
- Customer details when a call arrives
- Account or case information
- Previous contact history
- Click-to-dial
- Automatic call logging
- Call notes
- Case creation
- Recording links
- Call outcomes
- Follow-up tasks
This can reduce the need for employees to search several systems while the customer waits.
It can also help prevent customers from repeating information they have already provided.
The integration should be designed around the actual workflow.
Connecting two systems does not automatically improve service if the process remains confusing.
Omnichannel contact centres
Customers may want to contact your organisation through more than the telephone.
An omnichannel contact centre can bring several communication methods into one working environment.
These may include:
- Telephone calls
- Web chat
- SMS
- Social messaging
- Video
- Website enquiries
- Messaging applications
The goal is to give employees a clearer view of the customer conversation across channels.
For example, an employee may be able to see that a customer sent an email before calling.
This can create a more joined-up experience.
However, adding channels also creates more work.
Every channel needs:
- Clear ownership
- Response targets
- Security
- Reporting
- Employee training
- Appropriate staffing
- Retention policies
A new channel should not be introduced unless the organisation can respond to it consistently.
Web chat
Web chat can give website visitors a quick way to ask a question.
It may be useful for:
- Basic enquiries
- Service information
- Appointment questions
- Application support
- Sales enquiries
- Status updates
Web chat can reduce some telephone demand, but only when it is properly staffed.
Customers become more frustrated when a website displays a live-chat option that nobody answers.
You should decide:
- When chat is available
- Who answers
- Expected response time
- Which enquiries can be handled
- When the conversation should move to a call
- How chat records are stored
- How personal information is protected
SMS and customer messaging
SMS may be used for:
- Appointment reminders
- Service updates
- Repair notifications
- Delivery information
- Emergency alerts
- Payment reminders
- Call-back confirmations
Messages should be relevant, timely and easy to understand.
Customers should also know whether they can reply and what happens to the response.
AI in the contact centre
AI features are increasingly being added to contact-centre platforms.
Depending on the solution, they may support:
- Call transcription
- Conversation summaries
- Suggested responses
- Automatic categorisation
- Sentiment indicators
- Knowledge searches
- Quality monitoring
- Call routing
- Self-service assistants
- After-call notes
These tools may save time, but they should not be adopted without reviewing the risks.
Important questions include:
- Is the output accurate?
- Will an employee review the summary?
- What customer information is processed?
- Where is the information stored?
- Is the feature included in your data-protection assessment?
- Could biased or inaccurate output affect customers?
- Are sensitive cases suitable for automation?
- Can employees correct mistakes?
- Is the customer told when they are interacting with an automated service?
AI should support employees rather than remove appropriate human judgement.
Contact centres and Microsoft Teams
Some contact-centre platforms can integrate with Microsoft Teams.
This may allow employees to use Teams for communication while accessing additional contact-centre features.
A Teams-integrated contact centre may provide:
- Customer-service queues
- Advanced routing
- Supervisor tools
- Reporting
- Call recording
- CRM integration
- Employee presence
- Internal collaboration
- Remote working
Microsoft Teams Phone alone may be enough for straightforward call queues.
An additional platform may be needed when the organisation has more advanced customer-service requirements.
Stratiis can help you compare the options.
Contact centres and business connectivity
Cloud contact centres depend on reliable internet and network performance.
Call quality and service availability can be affected by:
- Internet outages
- Packet loss
- Delay
- Network congestion
- Poor Wi-Fi
- Router problems
- Firewall configuration
- Weak home connections
- Power failures
Before implementation, Stratiis can review:
- Business broadband
- Leased lines
- Backup connectivity
- Routers
- Firewalls
- Wi-Fi
- Network switches
- Remote-working arrangements
- Headsets
- Quality of Service settings
A good contact-centre platform cannot provide a reliable experience when the underlying network is unsuitable.
Remote and hybrid contact-centre employees
Cloud contact centres can allow employees to answer customer calls from different locations.
This can support:
- Home working
- Hybrid teams
- Several offices
- Temporary locations
- Business continuity
- Access to specialist employees
- Flexible staffing
Remote employees still need:
- A suitable internet connection
- A secure device
- A professional headset
- A quiet working environment
- Access to customer systems
- Clear security policies
- Appropriate supervision
- Technical support
- A backup process
The customer experience should remain consistent regardless of where the employee is working.
The benefits of a cloud contact centre
Reduce missed and abandoned calls
Better routing, queues and call-backs can give customers more ways to reach the service.
Improve customer experience
Customers can be directed to employees with the appropriate skills and information.
Give managers better visibility
Real-time and historical reporting can reveal demand, waiting times and service problems.
Support remote and multi-site teams
Employees can work within one contact-centre environment from approved locations.
Improve business continuity
Calls can be redirected between sites, remote employees and alternative teams.
Connect customer information
CRM and business-system integrations can give employees faster access to relevant records.
Support employee development
Call reviews and quality-management tools can identify coaching and training opportunities.
Manage more than telephone calls
Email, chat, SMS and other channels may be brought into one environment.
Scale more easily
Users, queues and locations can often be added without replacing a physical telephone system.
What are the disadvantages of a contact centre?
A contact-centre platform can improve service, but it also creates responsibilities.
It can be more expensive than a phone system
Advanced licences, recording, reporting, integrations and additional channels can increase the cost.
It requires good processes
Technology cannot repair an unclear customer-service process on its own.
Call ownership, escalation and follow-up still need to be defined.
Employees need training
Agents and supervisors need to understand the platform and the customer-service process.
Reporting can be misused
Poorly chosen measures can encourage employees to rush calls rather than resolve customer issues.
It depends on connectivity
Internet, networks, devices and power all affect service availability.
Integrations may be complex
Connecting the platform to customer systems may require additional design, testing and maintenance.
Recording and monitoring create risk
Policies, employee consultation, privacy, access and retention all need to be addressed.
Adding more channels increases workload
Web chat, email and SMS create additional customer expectations that must be properly staffed.
Contact centre performance measures
The right measures depend on your service.
Common contact-centre measures include:
- Calls offered
- Calls answered
- Calls abandoned
- Average speed of answer
- Service level
- Average handling time
- First-contact resolution
- Transfer rate
- Repeat contact
- Customer satisfaction
- Queue waiting time
- After-call work
- Employee availability
No single measure tells the complete story.
For example, reducing average call duration may look positive but could lead to rushed conversations and more repeat calls.
Measures should support the outcome the customer needs.
Contact centre solutions for different sectors
Housing associations
Housing associations may manage large volumes of calls relating to:
- Repairs
- Rent
- Housing applications
- Antisocial behaviour
- Complaints
- Tenancy support
- Contractor appointments
- Emergency services
A contact centre can help:
- Route tenants to the right team
- Manage repairs queues
- Support remote housing employees
- Record appropriate calls
- Improve reporting
- Provide out-of-hours messages
- Monitor waiting times
- Integrate with housing-management systems
- Support vulnerable customers more consistently
Call journeys should remain simple and accessible.
Not every tenant will be comfortable using complex menus or digital self-service.
Accountancy firms
Accountancy practices may use contact-centre tools for:
- Client-service teams
- Tax-season call volumes
- Payroll support
- Specialist departments
- Appointment booking
- Multi-office reception
- Call reporting
- Client-record integration
A full contact centre may not be required for every firm.
A well-designed hosted phone system may be enough for smaller practices.
Charities
Charities may manage helplines, supporter enquiries, service-user contact and volunteer coordination.
A contact centre can support:
- Remote employees and volunteers
- Shared helplines
- Call routing
- Service availability
- Reporting
- Call recording where appropriate
- Multiple locations
- Out-of-hours information
- Seasonal demand
The system should reflect the needs of callers who may be distressed or vulnerable.
Automation should not create barriers to human support.
Professional services firms
Professional services organisations may benefit from:
- Centralised reception
- Client-service queues
- Multi-office call handling
- Call reporting
- CRM integration
- Remote working
- Business continuity
- Executive call routing
Customer-service organisations
Organisations with dedicated support teams may need:
- Advanced queues
- Skills-based routing
- Supervisor dashboards
- Quality management
- CRM integration
- Call-backs
- Omnichannel contact
- Detailed reporting
- Workforce planning
What should you look for in a contact centre provider?
A provider that understands the customer journey
The provider should ask:
- Why customers call
- Which teams handle each enquiry
- Where calls are transferred
- What information employees need
- What happens when the team is busy
- Which calls are urgent
- What happens outside working hours
- How complaints are handled
- Which reports management needs
A contact centre should be designed around real customer journeys, not a generic demonstration.
Clear and complete pricing
You should understand the cost of:
- Agent licences
- Supervisor licences
- Telephone numbers
- Calling
- Recording
- Storage
- Reporting
- CRM integration
- Web chat
- SMS
- AI features
- Implementation
- Training
- Support
- Connectivity
- Hardware
- Contract terms
A low headline licence price may exclude important features.
Communications experience
The provider should understand numbers, call routing, porting, queues and telephone networks.
IT and Microsoft expertise
A contact-centre project may depend on Microsoft 365, Teams, identity, devices, customer applications and security.
Connectivity knowledge
The provider should assess the network before migration.
Integration experience
They should understand how the contact centre will exchange information with your customer systems.
Security and data-protection awareness
The provider should help you identify where data is stored, who can access it and how recordings are controlled.
A clear migration plan
The provider should explain how they will manage:
- Number porting
- Queue configuration
- Call-flow design
- User setup
- Integrations
- Testing
- Training
- Go-live
- Contingency arrangements
- Ongoing support
Our contact centre process
1
Discovery
We start by understanding your customer-service operation.
We review:
- Call volumes
- Telephone numbers
- Teams
- Locations
- Opening hours
- Customer journeys
- Existing call queues
- Call outcomes
- Reporting
- Recording
- Customer systems
- Remote working
- Business continuity
- Current contracts
- Future plans
2
Contact-centre audit
We identify problems such as:
- High abandonment
- Long waiting times
- Poor routing
- Too many transfers
- Missed calls
- Unused numbers
- Limited reporting
- Weak continuity
- Inconsistent processes
- Security gaps
- Unsupported platforms
- Duplicate licences
- Difficult integrations
3
Solution design
We recommend the appropriate combination of:
- Contact-centre licences
- Telephone numbers
- Inbound queues
- Outbound calling
- IVR
- Skills-based routing
- Call-backs
- Recording
- Reporting
- Supervisor tools
- CRM integration
- Web chat
- SMS
- AI-assisted features
- Hosted Voice
- Microsoft Teams Phone
- Business connectivity
- Internet failover
We explain which features are essential, optional or unnecessary.
4
Call-flow design
We map how customer contacts should move through the organisation.
This includes:
- Welcome messages
- Menu options
- Queue destinations
- Priority calls
- Overflow rules
- Maximum waiting times
- Voicemail
- Out-of-hours messages
- Emergency routing
- Escalation paths
- Call-back options
We aim to make the process simple for the customer and manageable for employees.
5
Integration planning
Where required, we plan how the platform will connect with:
- CRM systems
- Housing-management systems
- Helpdesk platforms
- Microsoft Teams
- Microsoft 365
- Customer databases
- Reporting platforms
- Web services
- Authentication systems
6
Migration and testing
Before go-live, we test:
- Incoming calls
- Outgoing calls
- Number presentation
- Call queues
- Routing
- Menu options
- Overflow
- Recording
- Reporting
- Integrations
- Remote employees
- Call quality
- Backup connectivity
- Out-of-hours arrangements
7
Employee and supervisor training
Employee training may include:
- Signing in and out
- Managing availability
- Answering calls
- Transferring calls
- Using customer information
- Completing after-call work
- Recording outcomes
- Using chat or other channels
- Reporting faults
Supervisor training may include:
- Managing queues
- Viewing dashboards
- Moving employees
- Reviewing reports
- Accessing recordings
- Quality reviews
- Managing escalations
- Changing announcements
8
Go-live support
We provide support during the transition and help resolve problems quickly.
This may include:
- Call-flow adjustments
- User support
- Queue changes
- Number checks
- Reporting validation
- Integration support
- Supplier coordination
9
Ongoing management and improvement
A contact centre should continue to evolve.
Stratiis can help with:
- New users
- Queue changes
- Opening-hour updates
- Reporting
- Licence reviews
- Recording policies
- Integration changes
- Call-quality investigations
- Connectivity support
- Security reviews
- Business continuity testing
- Strategic service reviews
Frequently asked questions
How much does a cloud contact centre cost?
The cost depends on:
- Number of employees
- Number of supervisors
- Telephone usage
- Required queues
- Recording
- Reporting
- CRM integration
- Contact channels
- AI features
- Storage
- Implementation
- Training
- Support
- Connectivity
Cloud contact centres are commonly priced using monthly user licences, although integrations, telephone services and setup may be charged separately.
We provide clear pricing after reviewing your requirements.
What is the difference between a call centre and a contact centre?
A call centre mainly focuses on telephone calls.
A contact centre may manage several customer channels, such as telephone, email, chat and SMS.
The terms are often used interchangeably.
Is a contact centre suitable for a small team?
Yes.
A small team may benefit when customer calls are important, queues are busy or managers need better reporting.
The platform should remain proportionate to the organisation's requirements.
Can a contact centre integrate with Microsoft Teams?
Yes.
Some contact-centre platforms integrate with Microsoft Teams and Teams Phone.
The level of integration depends on the chosen solution.
Can we keep our existing telephone numbers?
In many cases, yes.
Existing numbers can normally be transferred through number porting.
The current service should not be cancelled before the transfer is complete.
Can contact-centre employees work from home?
Yes.
Cloud contact centres can support remote employees when they have suitable devices, connectivity, security and working arrangements.
Can calls be recorded?
Yes, many platforms support recording.
Your organisation should define the purpose, access, retention and data-protection controls before enabling it.
Can managers listen to live calls?
Some platforms provide monitoring, coaching or call-joining features.
Their use should be controlled by clear policies and appropriate permissions.
What is skills-based routing?
Skills-based routing directs a customer to an employee with the knowledge or permissions needed to handle the enquiry.
What is an IVR?
Interactive Voice Response allows callers to select options using their telephone keypad or voice.
It is commonly used to direct calls to departments.
Can customers request a call-back?
Many contact-centre platforms provide queue call-back features.
Availability depends on the chosen platform and configuration.
Can a contact centre handle web chat and email?
Yes.
Some platforms can manage telephone calls, email, web chat, SMS and messaging within one environment.
Can it integrate with our CRM?
Many contact-centre solutions offer CRM integrations.
The available features depend on the contact-centre and CRM platforms involved.
What happens if our internet connection fails?
Cloud contact-centre users at the affected location may lose access.
Backup internet, remote working, overflow routing and mobile connectivity can help maintain service.
How long does a contact-centre implementation take?
The timescale depends on:
- Number of users
- Number of sites
- Number porting
- Call-flow complexity
- Integrations
- Recording
- Reporting
- Contact channels
- Connectivity
- Testing
- Training
A straightforward project may be completed relatively quickly.
A complex multi-site or integrated contact centre requires more planning.
Can Stratiis manage the connectivity as well?
Yes.
Stratiis can provide and support business connectivity, managed networks, Wi-Fi, Hosted Voice, Microsoft Teams Phone and contact-centre services as one joined-up environment.
Give customers a better way to reach you
Your customers should not have to understand your internal departments to get help.
They should be able to contact you, reach the right person and receive a consistent response.
Your employees should have the information, tools and support needed to provide that service without being overwhelmed by disconnected systems.
Stratiis can help you assess your current call handling, choose an appropriate cloud contact-centre platform and build a practical migration plan.
Let's identify where calls are being missed, where customers are waiting and what your team needs to deliver a better experience.
Call: 0141 348 7960
Email: sales@stratiis.com
