Stratiis are a dynamic and growing Managed Service Provider (MSP) specializing in delivering top-notch IT solutions to our diverse client base. Our commitment to excellence, innovation, and customer satisfaction sets us apart in the industry.
Position: MSP Technical Manager
Role Summary
As an MSP Technical Manager, you will play a pivotal role in ensuring the smooth operation of our technical services. You’ll lead a team of skilled technicians, collaborate with clients, and drive continuous improvement. If you thrive in a fast-paced environment and have a passion for technology, this role is for you!
Responsibilities
- Strategic Planning: Collaborate with technical staff to create strategic plans for service delivery, ensuring alignment with business goals.
- Resource Allocation: Establish resource requirements for projects and present findings to upper management.
- Client Engagement: Analyse clients’ issues and develop effective plans to mitigate them.
- Technical Leadership: Provide guidance to technical teams, ensuring they stay focused on priorities and deliver exceptional service.
- Process Optimization: Continuously improve processes, workflows, and service delivery methodologies.
- Project Management: Help plan and execute long-term IT projects and strategies.
- Network and Systems Management: Monitor networks, systems, and devices remotely.
- Outsourced IT Support: Serve as an outsourced IT department for our small and medium-sized clients.
- Problem Solving: Analyse existing IT systems and recommend improved solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience in technical leadership within an MSP environment.
- Strong understanding of IT infrastructure, networking, and security.
- Excellent communication and client-facing skills.
- Project management certification is a plus.
Why Join Us?
- Growth Opportunities: Be part of a company that values professional development and career growth.
- Cutting-Edge Technology: Work with the latest tools and technologies.
- Collaborative Environment: Join a supportive team that fosters innovation and creativity.
- Competitive Compensation: We offer a competitive salary and benefits package.
Application Process
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience to careers@stratiis.com We look forward to hearing from you!