Stratiis are seeking a customer-focused support team member who shares our passion for outstanding service to join our expanding technical team in Glasgow.  We specialise in Outsourced IT Management for a diverse range of clients throughout the UK and our support team are at the core of what we do, delivering a first-class support experience EVERY time.

The ideal team member will have at least 5 years’ experience working in a support role and previous Managed Services experience would be advantageous.  In return we offer you the opportunity to develop and grow with our business and become a valuable member of the team.

Key Tasks and Responsibilities:

  • Installing and maintaining infrastructure solutions on-premises and via the cloud
  • Conduct client meetings to understand project requirements
  • Be responsible for the delivery of Azure, M365, Server and VDI solutions
  • Collaborate with sales and support teams in preparation for client meetings
  • Provide an escalation point for 1st and 2nd line staff

Key Skills and Abilities

  • Ability to demonstrate previous experience in a support role, with a minimum of 5 years’ experience
  • Demonstrate a solid understanding of IT Infrastructure
  • Knowledge of IT, Telephony and Connectivity solutions and troubleshooting them
  • Must be able to work on your own or effectively as part of a team
  • Experience of PSA & RMM Systems
  • Excellent customer service and communication skills
  • The ability to learn new technologies and invest in personal development

Key Technical Requirements

  • A solid understanding of PC, Laptops & Server Technologies
  • Microsoft Operating Systems for Desktop and Server Platforms including Active Directory
  • Configuration and troubleshooting of Microsoft Mail Platforms and Mobile Device Configuration for Exchange Server and Office 365
  • Experience of Cloud Based Technologies including Azure
  • Knowledge and experience with Virtualisation Platforms including Hyper-V
  • Experience in Firewall and Security solutions
  • Migrating customers from on-premises to hybrid or full cloud infrastructures

Please submit your application to