Stratiis are seeking a customer-focused support team member who shares our passion for outstanding service to join our expanding technical team in Glasgow. We specialise in Outsourced IT Management for a diverse range of clients throughout the UK and our support team are at the core of what we do, delivering a first-class support experience EVERY time.
The ideal team member will have at least 5 years’ experience working in a support role and previous Managed Services experience would be advantageous. In return we offer you the opportunity to develop and grow with our business and become a valuable member of the team.
Key Tasks and Responsibilities:
- Installing and maintaining infrastructure solutions on-premises and via the cloud
- Conduct client meetings to understand project requirements
- Be responsible for the delivery of Azure, M365, Server and VDI solutions
- Collaborate with sales and support teams in preparation for client meetings
- Provide an escalation point for 1st and 2nd line staff
Key Skills and Abilities
- Ability to demonstrate previous experience in a support role, with a minimum of 5 years’ experience
- Demonstrate a solid understanding of IT Infrastructure
- Knowledge of IT, Telephony and Connectivity solutions and troubleshooting them
- Must be able to work on your own or effectively as part of a team
- Experience of PSA & RMM Systems
- Excellent customer service and communication skills
- The ability to learn new technologies and invest in personal development
Key Technical Requirements
- A solid understanding of PC, Laptops & Server Technologies
- Microsoft Operating Systems for Desktop and Server Platforms including Active Directory
- Configuration and troubleshooting of Microsoft Mail Platforms and Mobile Device Configuration for Exchange Server and Office 365
- Experience of Cloud Based Technologies including Azure
- Knowledge and experience with Virtualisation Platforms including Hyper-V
- Experience in Firewall and Security solutions
- Migrating customers from on-premises to hybrid or full cloud infrastructures
Please submit your application to careers@stratiis.com