Choosing an IT provider is not simply about finding someone who can fix computers.
Your technology partner can influence:
- How productive your employees are
- How quickly IT problems are resolved
- How well your business is protected from cyber threats
- How confidently you can recover from an outage
- How effectively you use Microsoft 365
- How predictable your technology costs are
- How well IT supports your future business plans
At Stratiis, we help businesses and organisations across Scotland manage, secure and improve their technology.
We combine Managed IT Support, Cybersecurity, Microsoft 365, Cloud, Backup and Disaster Recovery, Connectivity, Co-Managed IT, Projects and strategic vCIO guidance through one technology partnership.
The objective is straightforward:
Keep your people productive. Protect your business. Reduce technology risk. And make sure your IT is ready for what comes next.
Why Businesses Choose Stratiis
Reliable. Secure. Strategic. Responsive.
A Managed Service Provider should do more than wait for something to break.
We believe businesses should expect their IT partner to help them:
Keep Employees Productive
Problems should be resolved quickly, recurring issues should be investigated and technology should help employees work rather than slow them down.
Improve Cybersecurity
Security should be continuously reviewed as threats, employees, applications and business requirements change.
Make IT Costs More Predictable
Hardware lifecycle planning, licence reviews, technology roadmaps and budgeting can reduce unexpected expenditure.
Plan Ahead
Your IT provider should understand where your business is going and help determine what technology will be required to support it.
Explain IT Clearly
Technology decisions should be explained in business language rather than hidden behind technical terminology.
More Than an IT Helpdesk
Traditional IT support is often reactive.
Something breaks.
Someone logs a ticket.
An engineer fixes it.
That is still an important part of IT support, but it should only be one part of the relationship.
Modern businesses also need help with:
- Cybersecurity
- Microsoft 365
- Cloud
- Backup
- Disaster recovery
- Hardware lifecycle
- Software licensing
- Connectivity
- Business continuity
- Technology projects
- IT budgeting
- AI and Microsoft Copilot
- Long-term IT strategy
That is why Stratiis combines operational support with strategic technology planning.
Fast, Responsive IT Support
When an employee has an IT problem, response time matters.
An unresolved issue can mean:
- Lost productivity
- Delayed customer responses
- Missed deadlines
- Frustrated employees
Stratiis currently commits to answering 100% of calls within three rings and reports that more than 90% of non-urgent helpdesk requests receive a response within one hour.
But good IT support is not only about responding quickly.
We also look for:
- Recurring problems
- Ageing equipment
- Capacity issues
- Security weaknesses
- Opportunities to prevent incidents
The aim is to reduce the number of IT problems employees experience in the first place.
Cybersecurity Built Into the IT Relationship
Cybersecurity should not be treated as an optional extra.
Businesses increasingly need protection across:
- Identity
- Endpoints
- Microsoft 365
- Remote workers
- Mobile devices
- Backup
- Vulnerability management
Stratiis helps organisations approach cybersecurity as an ongoing business risk rather than a one-off technology project.
Our cybersecurity services can include:
- Endpoint security
- Email security
- Managed security monitoring
- Vulnerability management
- Phishing simulations
- Security awareness
- Microsoft 365 security
- Backup and recovery
- Cyber Essentials support
- Cybersecurity reporting
- Incident response planning
We focus on practical controls that reduce meaningful business risks, combined with clear communication and continuous improvement.
Microsoft 365 Expertise
Microsoft 365 is one of the most important technology platforms in many modern businesses.
But there is a significant difference between simply owning Microsoft 365 licences and using the platform strategically.
Stratiis can help businesses manage and improve:
- Microsoft 365
- Exchange Online
- Microsoft Teams
- SharePoint
- OneDrive
- Microsoft Intune
- Microsoft Defender
- Power Automate
- Microsoft Copilot
The goal is to improve:
- Security
- Collaboration
- Device management
- Productivity
- Automation
- Information management
rather than treating Microsoft 365 as simply email and Office applications.
IT Strategy, Technology Roadmaps and vCIO Services
One of the biggest differences between reactive IT support and strategic IT management is planning.
Your technology provider should be able to help answer:
- What are our biggest technology risks?
- What needs replacing?
- What should we prioritise?
- What will IT cost next year?
- What will we need to spend over the next three years?
- Are we ready for Microsoft Copilot?
- Are we spending money in the right places?
Our vCIO and IT Strategy services help businesses build:
- IT strategies
- Three-year technology roadmaps
- Annual IT budgets
- Hardware lifecycle plans
- Cybersecurity roadmaps
- Board-level IT reporting
- Supplier reviews
- AI strategies
The objective is to move technology investment from reactive spending to planned investment.
A Technology Roadmap, Not a Shopping List
Some IT relationships become a continuous stream of product recommendations.
New firewall.
New security product.
New backup service.
New application.
Technology recommendations should instead form part of a wider plan.
We look at:
- Where your business is today
- Where you want it to go
- What risks need addressing
- What technology needs replacing
- Which projects will create the greatest value
- What the business can realistically budget and deliver
That becomes your technology roadmap.
Projects can then be prioritised rather than treated as isolated purchases.
Predictable Technology Costs
Unexpected IT expenditure makes financial planning difficult.
A server suddenly needs replacing.
Twenty laptops become obsolete.
A cybersecurity project becomes urgent.
A major software contract renews.
Better lifecycle and budget planning can make these costs more predictable.
Stratiis can help businesses maintain visibility of:
- Recurring technology costs
- Hardware replacement
- Microsoft licensing
- Cybersecurity investment
- Cloud services
- IT projects
- Business growth
- AI and automation
This can be incorporated into annual and multi-year IT budgets.
Hardware Lifecycle Management
Business technology should not be run until it fails.
We help organisations identify:
- What equipment they have
- How old it is
- When warranties expire
- When vendor support ends
- When replacement should be considered
- What replacement is likely to cost
This can cover:
- Laptops
- Desktops
- Servers
- Firewalls
- Network switches
- Wi-Fi
The result is fewer surprises and a clearer replacement plan.
Backup, Disaster Recovery and Business Continuity
The question is not simply:
"Do we have backups?"
The more important question is:
"Could we recover the business if something serious happened?"
We help businesses think about:
- Server backup
- Microsoft 365 backup
- Disaster recovery
- Recovery testing
- Internet resilience
- Remote working
- Business continuity
Technology should not only work during normal conditions.
It should help the organisation recover when something goes wrong.
One Partner Across IT, Cybersecurity, Cloud and Connectivity
Managing multiple suppliers can become frustrating.
When something goes wrong:
The software company blames the internet provider.
The internet provider blames the network.
The network supplier tells you to speak to IT.
Stratiis provides a broad range of services through one technology relationship, including:
Managed IT Support
Proactive IT management and responsive support.
Cybersecurity
Layered protection for users, systems and data.
Microsoft 365 & Cloud
Cloud productivity, security and management.
Backup & Disaster Recovery
Protecting critical systems and improving recoverability.
Telecoms & Connectivity
Broadband, leased lines, failover, telephony and mobile services.
Projects & Digital Transformation
Supporting technology change from planning through implementation.
Co-Managed IT
Additional expertise and capacity for internal IT teams.
vCIO & IT Strategy
Strategic technology leadership, budgeting, governance and roadmap planning.
Stratiis's current services structure already brings Managed IT, Cybersecurity, Cloud/Backup/DR, Projects, Telecoms/Connectivity and Co-Managed IT together under one technology offering.
Fully Managed or Co-Managed IT
Not every business needs the same IT model.
Fully Managed IT
For organisations that want Stratiis to act as their outsourced IT department.
This can include:
- Helpdesk
- Monitoring
- Microsoft 365
- Cybersecurity
- Backup
- Infrastructure
- Strategic planning
Co-Managed IT
For organisations that already have an internal IT Manager or IT team but need additional:
- Expertise
- Capacity
- Escalation
- Cybersecurity
- Microsoft 365 support
- Project resources
- Strategic guidance
Our Co-Managed IT approach is designed to strengthen internal teams rather than replace them.
Supporting Scottish Businesses Since 2002
Stratiis has been delivering IT services to the SME market since 2002.
Over that time, technology has changed enormously.
Businesses have moved from:
- Servers to cloud
- Office-based working to hybrid working
- Traditional antivirus to managed cybersecurity
- File servers to SharePoint
- Traditional telephony to cloud communications
- Manual processes towards automation and AI
Our role continues to evolve with those changes.
But the underlying objective remains the same:
Understand the business and provide technology that helps it operate effectively.
Based in Scotland, Supporting Businesses Across Scotland and the UK
Stratiis supports organisations from its Glasgow operation, with clients across Scotland and further afield.
Our services are suitable for businesses in areas including:
- Glasgow
- Lanarkshire
- Edinburgh and the Lothians
- Ayrshire
- Perthshire
- Inverness and the Highlands
- Dumfries and Galloway
- Wider Scotland
We also support organisations elsewhere in the UK.
Experience Across Different Industries
Different sectors have different technology requirements.
For example:
Manufacturing
May require support for production systems, engineering data and operational technology.
Charities
May need strong data protection, predictable budgeting and support for hybrid workers.
Housing Associations
May need secure access for housing officers, tenant information protection and resilient cloud services.
Recruitment
Depends heavily on CRM systems, email, telephony and protection of candidate information.
Agriculture
May face rural connectivity, multi-site and remote-working challenges.
Hospitality
Needs resilient connectivity, secure guest networks and support across multiple locations.
Oil & Gas
May require additional focus on cybersecurity, engineering systems, supply-chain security and remote operations.
Understanding how technology supports the organisation is more valuable than simply understanding the technology itself.
We Explain Technology in Business Language
Directors should not need to be IT specialists to understand their technology risks.
Instead of saying:
"Your hypervisor is nearing end-of-support."
we should be able to explain:
"The server platform supporting several important systems is approaching end-of-support. Replacement or migration should be planned within the next 12 months."
The objective is to provide information management can act on.
Board-Level IT Reporting
Senior management should have visibility of:
- Major IT risks
- Cybersecurity
- Technology roadmap
- Projects
- IT budget
- Hardware lifecycle
- Business continuity
- Decisions required
Board reporting should support decision-making rather than overwhelm directors with technical statistics.
Our vCIO services can help translate technical information into practical business reporting.
We Are Willing to Challenge You
A technology partner should not simply agree with every request.
Sometimes the right advice is:
You don't need this product.
This project should wait.
This risk needs addressing first.
That equipment should be replaced.
Your Microsoft 365 environment needs improving before you deploy Copilot.
Strategic IT advice should help you prioritise, not simply increase technology spending.
We Look for Ways to Reduce Waste
Improving IT does not always mean spending more.
We can help identify potential waste across:
- Microsoft 365 licences
- SaaS applications
- Cloud services
- Duplicate products
- Supplier contracts
- Hardware purchasing
The objective is to make sure your technology budget is spent in the areas that provide the greatest value or reduce the greatest risk.
What Should You Expect From Stratiis?
You should expect your technology partner to help you answer questions such as:
Is our IT reliable?
Are we adequately protected?
Can we recover from an outage or cyberattack?
What are our biggest technology risks?
What equipment needs replacing?
Are we making good use of Microsoft 365?
Are we paying for technology we do not need?
What projects should we prioritise?
What should our IT budget look like?
What will we need over the next three years?
Those are the questions that turn IT support into a technology partnership.
What We Don't Think IT Support Should Be
IT support should not be:
Waiting for things to break
Proactive monitoring and lifecycle planning should reduce avoidable incidents.
Hiding behind technical jargon
Management should understand why recommendations matter.
Constantly selling products
Technology should have a clear business reason.
Surprising you with large bills
Future investment should appear on the roadmap wherever possible.
Treating cybersecurity as an add-on
Security should be built into how technology is managed.
Are We the Right IT Partner for Every Business?
No.
And that matters.
Stratiis is likely to be a good fit if you want an IT partner that can provide:
- Responsive support
- Proactive technology management
- Cybersecurity
- Microsoft 365 expertise
- Strategic planning
- Clear communication
- A long-term technology roadmap
If you simply want the lowest possible monthly price or only want someone to repair equipment when it fails, we may not be the right fit.
We believe IT should be managed as an important part of the business.
What If You Already Have an IT Provider?
You do not need to wait for a major failure before reviewing your current relationship.
Common warning signs that a business may have outgrown its existing MSP include:
- Slow response times
- Recurring IT problems
- No technology roadmap
- No lifecycle plan
- Unexpected IT spending
- Little cybersecurity guidance
- No board-level reporting
- Projects repeatedly delayed
- Your provider mainly contacts you when something needs renewing
If your current provider performs well, there may be no reason to change.
But management should still understand whether the relationship continues to meet the organisation's needs.
What Happens if You Decide to Move to Stratiis?
Changing IT provider can feel risky.
A structured transition should minimise disruption.
The process would typically involve:
1
Discovery
Understand your organisation, systems, users, suppliers and priorities.
2
Technical Review
Assess:
- Microsoft 365
- Devices
- Network
- Servers
- Security
- Backup
3
Transition Planning
Agree responsibilities, access and communication.
4
Onboarding
Bring users, devices and systems into the Stratiis support environment.
5
Risk Review
Identify immediate weaknesses or concerns.
6
Roadmap
Create a prioritised plan for future improvement.
The objective should be a controlled transition rather than a disruptive changeover.
Questions to Ask Any Managed IT Provider
Whether you choose Stratiis or another provider, ask:
- How quickly will you respond when our employees need help?
- What cybersecurity is included?
- How do you secure Microsoft 365?
- How are backups monitored and tested?
- What happens if we suffer ransomware?
- How do you manage ageing technology?
- Will you build a technology roadmap?
- How will you help us budget for future IT costs?
- Will you provide board-level reporting?
- How do you identify unnecessary technology spending?
- Can you support our future AI and Copilot plans?
- What happens if we decide to leave?
A good IT provider should be comfortable answering them.
Why Stratiis?
Because the question should not only be:
"Can you support our IT?"
It should be:
"Can you help us run, secure and improve our technology as our business changes?"
At Stratiis, our approach combines:
Responsive Support
Help when your employees need it.
Proactive Management
Identify problems before they become major disruption.
Cybersecurity
Protect users, systems and information.
Strategic Planning
Plan what should happen over the next one to three years.
Commercial Awareness
Understand budgets, lifecycle and business priorities.
Clear Communication
Explain technology in language management can use.
Looking for a New IT Partner?
Whether you are:
- Reviewing your current MSP
- Experiencing recurring IT problems
- Concerned about cybersecurity
- Planning business growth
- Building an IT strategy
- Supporting an internal IT team
Talk to Stratiis about your IT, cybersecurity and technology strategy requirements.
